We have now completed the update of port 465 for SMTP (Sending Email). If you have issues sending emails after the update, you can change to port 587.
If things still does not work for you, then open a ticket with Support: https://support.runbox.com/
On Thursday, October 27, we will perform a configuration change on the Runbox email servers that affects a few of our users.
If your email program (such as Outlook and Thunderbird) is using port 465 for sending email (SMTP), please read on.
If you don’t know whether your email program is using port 465, please check the settings for your Runbox account in your email program.
In order to conform to email protocol standards and to correct a problem affecting Android-powered smart phones, the outgoing (SMTP) port 465 will now require that SSL (secure connections) is enabled.
This change will also affect other email programs that use port 465.
Different email programs react differently to this change, and you might not have to do anything at all.
If you have trouble sending email after the change is completed on Thursday, please update your email program’s outgoing (SMTP) settings to use SSL.
Alternatively, change your program’s outgoing (SMTP) port number from 465 to 587, which will work both with SSL and without.
If none of this works, you can remove the settings for outgoing email and set them up again according to these instructions:
http://doc.runbox.com/twiki/bin/view/RunboxHelp/SMTP
If you have any questions regarding this change, please open a support ticket at https://support.runbox.com.
17:00 CET (11 AM EST)
We need to replace a disk in the server responsible for delivering outgoing email, which means that email sent by our users will be delayed a few minutes while the server is down.
Everything should work normally in Webmail and in your email client, but email you send will be queued on other servers until the server is brought back online.
No email will be lost or rejected during this routine operation, which should only last a few minutes.
Earlier this year you will remember that we moved the servers that handle your email to a new data center. At the same time we partnered with a new systems management partner (Copyleft Solutions) and have spent some time since then getting used to working together and getting all the documentation and routines in order.
We have now started a maintenance phase where we will perform various behind the scenes configuration improvements and minor upgrades. This will make the systems easier to maintain, improve service snappiness and lay the foundation for future development of our services.
The maintenance phase will last approximately 2 months, and to allow for the flexibility needed during this phase we are likely to schedule minor downtimes with relatively short notice.
We will try to give at least 2 days notice on our website, and on each occasion the downtime is expected to be less than 15 minutes.
We understand that service disruption can be a problem, but will be grateful for your patience while we work to make Runbox a better and more responsive service.
