Notice to customers paying via bank wire transfer (SWIFT)

April 25, 2012 Leave a comment

For those of our customers who pay for their Runbox subscriptions via bank wire transfer (SWIFT), please note that our bank account number has changed from 7023… to 1503…

To pay via bank wire transfer and to ensure that your payment is sent to Runbox Solutions AS, please select “Pay with other methods” after choosing which products to renew in the payment process. You will then be instructed to pay to the correct bank account number.

If you have any questions, please contact us via https://support.runbox.com.

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[Solved] Network issues outside our data center

April 22, 2012 1 Comment

Some of our users are experiencing issues connecting to our servers. There seems to be some switches on the route to our systems that are not passing on traffic like they should.

The problem is outside our control but we are trying to find out what’s going on and will update you as soon as we have more information.

Update 1: This is not a very scientific result, but from this overview we cant see any issues except from Birmingham, UK: http://host-tracker.com/check_res_ajx/10185412-0

Update 2: The upstream provider of our upstream provider says this is solved now. We will get a report about the issue on Monday.

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