We have become aware of at least one email app (application software) available for smartphones and tablets that undermines the security of email sent using your Runbox account.
The email app is very easy to set up with only your email address and password, and you can get it working within a few minutes at most. It was due to this ease of set-up that we became suspicious. There is always a push towards making things easier for users of technology, but we believe that this is one step too far.
We discovered that the email app was not sending email through the Runbox mail servers. There was no SSL encryption between the email client and the servers, and no onwards encryption to a destination that we know normally uses encryption when sent via our servers. Instead of using our servers in Norway, the app used a mail server in another European country!
If this wasn’t bad enough, there was no user notification that the app hadn’t used the correct servers and was instead using an alternative server.
We won’t mention this particular app by name here as that wouldn’t be fair, especially when there may be others that do the same. We do not recommend this type of email app for phones, tablets or computers in general, and we cannot be held responsible for the delivery of email not sent through our servers, but apparently coming from your Runbox email address.
We would urge all Runbox customers to consider the following:
If you are not asked to enter the secure server settings as detailed on our settings page, then you are not in control of how your email is received or sent.
If you have any further questions about this, or would like further advice, please contact Runbox Support.
Hi!
Do you mean K9 app?
Some email providers are using it in conjunction with APG app which lets user to decrypt emails on Android phone. I am not really computer intelligent (just an average user),but even if so I have suspicions that this tandem brings a transparency to those who are interested to push their nose in private mailbox. But-maybe I am wrong with this! Technologies are way too complicated in nowadays for regular user to understand all underwater rocks hidden in products offered by developers…
Recently I am searching for stable email provider which could offer stable and user friendly,easy to use and to understand product.
I’ve tried some of them,but it was complicity of use and even half done product what pushed me to continue my search for I could get a feel of stability and reliability for myself.
So if you do not object I’d like to try your product since I like the way how do you present it to public and what is most important – you touch such extremely important aspect like ethics and morality and put it on the very base of your business!
Sorry for this comment in case if you disliked it!
Thanks in advance!
Sincerely Ivar.
No we are not talking about K-9 Mail. The problematic apps are myMail and Evomail on iOS.