There are two main ways that people access their Runbox email. The first is our webmail service available on our website, and the other is via some kind of email program that might be on a computer, laptop, smartphone or tablet. If you use an email program, you will be using either our IMAP or POP service to download your incoming mail. IMAP and POP are ways in which email programs communicate with our servers to collect your mail.
We officially launched our new Dovecot IMAP service on mail.runbox.com in August, and we have been pleased with the number of customers who are moving across to this better IMAP service.
However, feedback we’ve received shows that some customers would like more time to make the switch. Therefore we are going to keep the old Courier-based IMAP service running for the time being, and will decide upon on a new retirement date in the future.
Why should I switch to the new IMAP service?
The new IMAP service provides a faster and more reliable way of accessing your mail, and also fixes a number of issues that were reported with some email apps when using the old service.
Because we need to focus increasingly on the new service, starting in January 2016 we will recommend you switch to the new service instead of providing technical support for the old IMAP service. We will of course help you switch to the new service whenever you choose to do so.
NOTE: If you are using POP you don’t need to do anything. If you’re not sure whether you’re using IMAP or POP, please contact Runbox Support.
How do I make the switch?
Setting up your account as a fresh set up usually works best, but if you just wish to change your settings without setting up your account from the start, then we have instructions for our recommended email clients that show you how to do this.
The documentation for our recommended email programs was updated a while ago to show the new server details. If you are using IMAP and keep all of your mail on our servers, you can set up your account again from the start using the details in those instructions.
- Basic Email Client Server Settings
- Instructions for Setting Up Recommended Email Clients (fresh install)
- Instructions for Changing Settings to Use the New IMAP Service
If you have any questions regarding switching to the new IMAP service, please contact Runbox Support.