Post-Event Analysis of Email Service Incident March 4th, 2026

March 12, 2026 Andersen

Summary

On March 4th, our email services experienced a critical incident caused by a cascade of unforeseen hardware failures. Multiple SSD (Solid-State Drive) disks failed in quick succession resulting in an application server becoming unresponsive, first impacting email services for some users and then spreading to other parts of the system.

Users who were already logged in to webmail experienced fewer disruptions, but new logins and IMAP connections were significantly impacted. Our support system also lost operability during the outage.

We have since replaced the failed hardware, rebuilt the affected systems, and fully restored services with additional redundancy. No user data was lost, and we have taking immediate and longer-term steps to prevent a recurrence in the future.

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Runbox webmail and phone app new 3 year sub account plans

We are celebrating 25 years with new 3-year sub-account plans!

October 25, 2025 Andersen

In October 2000, a small email service was born far to the north in Oslo, Norway. Our mission from the start was clear – to create innovative tools that bring people together in meaningful, enjoyable ways – and to provide a lasting home for their digital conversations.

Over the years, we’ve grown not only in scope but also in purpose. Inspired by our Norwegian heritage, our mission has expanded to champion privacy, data security, and sustainability – delivering services powered by our country’s abundant renewable energy.

At our core, we remain committed to offering premium, secure, and eco-conscious email services at accessible prices available to everyone. That’s why we are excited to announce that our popular 3-year plans are now available for sub-accounts too!

Whether you’re managing email accounts for your family, small business or organization, you can now enjoy the same long-term savings and peace of mind for all your sub-accounts. No more annual renewals, no more hassle – just seamless, secure email service.

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Runbox at 25: Celebrating a Quarter-Century of Sustainability, Privacy and Independence

Andersen

Twenty-five years ago, a small team with a big vision launched Runbox into a world where the internet was still finding its feet. Over the years our mission has become clear: To combine innovation with a service rooted in ethics, sustainability as a responsibility, privacy as a right, and respect for users as our foundation. No compromises. No hidden agendas. Just a simple promise – your data, your control, your privacy.

Today, as we celebrate a quarter-century of Runbox, we want to say thank you. Because this milestone isn’t just ours – it’s yours as well. Your trust and support have shown the world that email can be different, responsible, and sustainable – and we wouldn’t be here without you. Thank you for being part of this journey!

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Hosting, hosting and more hosting!

June 22, 2025 Dave Leave a comment

Many people know the story of the Mars Climate Orbiter that crashed due to a difference in units used by two pieces of software. It’s important when communicating that everyone (or every piece of software) is able to communicate accurately so that mistakes don’t happen.

The Internet is by its nature technical. As such some of the terms that are used can be confused or misused. Sometimes small details can be the difference between something working or not working, or in the case of terminology a problem being understood or misunderstood.

One of the words we often use at Runbox that can cause confusion is “hosting”. There are different kinds of hosting and some sound similar or can easily be misunderstood.

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A Heartfelt Thank You to Our Valued Customers

December 23, 2024 Andersen Leave a comment

To all of our customers – thank you. Whether you’ve been with us from the start or have just joined the Runbox community, we’re truly honored that you have chosen us. It is your trust and loyalty that make our work possible.

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Domains are for life, not just for…

November 19, 2024 Dave Leave a comment

We’ve written before about domains and how you can use your own domain with Runbox. However, there are some considerations to be made before you decide to get a domain and it’s easy to overlook some of the responsibilities you might be taking on.

In this blog post we want to add some further details to the topic of registering and owning a domain based on some of the ongoing considerations (and problems) our own customers have had to face when managing their domains.

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EU’s AI Act: What it is all about

November 7, 2024 Åge BA Leave a comment

From the perspective of the general public and society as a whole, so-called Artificial Intelligence (AI) was largely invisible until OpenAI removed the veil over GPT-3.5/ChatGPT in 2022.

Since then, the interest and use of AI, and General Purpose AI (GPAI), has exploded. AI implementations are creeping in everywhere, to great benefit in many respects. However, the warning signs are many — manipulated images, fabricated conversations, falsified news stories, and fake video-presented events can lead to unforeseeable negative consequences, for instance in influencing democratic elections.

This is also the case when AI is used to make decisions, since we know that there is always a risk of “AI hallucinations” where AI software produces incorrect or misleading information.

This simplified outline can serve as background for the EU’s AI Act, whose purpose is to put a societal control over the use and influence of AI/GPAI in particular, and the big tech companies in general.

So let’s dig into the matter, with the aim to describe what EU AI Act is, and to clarify its consequences, if any, for Runbox.

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Runbox private secure and sustainable email based in Norway

Runbox Introduces New Affordable 3-Year Price Plans

October 10, 2024 Andersen

Runbox is dedicated to providing sustainable email services from the heart of Norway, where strict privacy regulations safeguard your data. We’re excited to introduce 3-year plans that offer a 20% discount. By choosing Runbox, you support sustainable practices that make a positive impact on the environment while enjoying fast, secure, and privacy protected email services from Norway.

We pride ourselves on delivering premium email services at an affordable price. In fact, we have not increased our prices since our company’s inception, and at the same time we have added substantial storage to all our plans. In a time when price hikes on essential services have become the norm, we believe in offering you predictability and stability for a service as vital as email.

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Got hacked? What to do if your email account has been compromised.

July 27, 2024 Andersen Leave a comment

Suddenly you are noticing strange things happening with your email. You’re receiving email messages about login attempts, password resets and two-factor authentication codes, and your friends and family are wondering why you’re sending them weird emails. You can’t even log in to your own email account and you’ve been bumped out of your social media accounts. What is going on? Your email might have been hacked.

Don’t panic… but act quickly. You can minimize a lot of damage if you act fast and methodically. Because your email is a gateway to all your online accounts, like banking, shopping, social media and streaming, it can potentially be a goldmine for a cyber criminal if they gain access. Here’s what you can do.

The signs that your email has been hacked

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Special Holiday Offer from Runbox

December 19, 2023 Geir Leave a comment

We are feeling extra merry this month and would like to make the holidays brighter with a special limited time offer:

Throughout December you get a FREE YEAR with main account renewals on the Medium plan or larger!

This means that your existing account plan will be immediately upgraded for TWO YEARS if you purchase the Medium, Max, Max100, or Max250 plan now.

The additional subscription time will automatically be added to the end of your current subscription.

Just go to Plans & Upgrades and log in, and then select the Medium plan or larger. Finally, proceed to the shopping cart in the top right corner and complete your payment.

Happy Holidays from all of us at Runbox!

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