The Runbox Difference: Real People, Real Support

At Runbox, we pride ourselves on offering personalized support. We are employee owned, which means our team is truly invested in your success. We know how crucial your inbox is, and we believe that fast, effective support can make all the difference in your email experience. When you reach out, you’re communicating with real people, not chatbots or someone with a script. Our support team are co-owners of the company, and know the service inside and out. We genuinely care about helping you. Unlike big companies, where support can feel impersonal, we provide expert assistance tailored to your needs. Whether you’re facing a technical issue or need advice, we’re here to make sure your email works the way you want.

Our Commitment

At Runbox, we are dedicated to treating every customer as an individual, with fairness, respect, and integrity. Our focus is on delivering solutions that offer the most value to each person, ensuring we meet your unique needs and exceed your expectations. Behind every interaction, you’ll find real people, not chatbots. We believe in the value of genuine human connection and understand that some issues require a personal touch, empathy, and a deeper understanding of your specific situation. That’s why we’re committed to offering the kind of support that big tech often lacks: genuine, empathetic, and knowledgeable assistance from real people.

Expert Support Team

Because our company is employee-owned and our support team are also co-owners, we are invested in ensuring that everything goes smoothly for your email experience. The people you meet via Customer Support are real people, and they are experts in all things Runbox with decades of experience. Our aim is to resolve every issue to your satisfaction – from troubleshooting technical problems to offering tips on how to optimize your email experience, we provide solutions tailored to your needs.

Real People

At big tech companies, you may find yourself stuck in endless loops of automated responses, struggling to get the help you need. Chatbots often fall short when it comes to understanding the nuances of your issue or providing meaningful solutions. But at Runbox, you’ll always be connected with real people – experts who listen to your concerns, understand your unique situation, and work with you to find the best solution. We believe technology should enhance human connection, not replace it.

Empowering Customers

At Runbox, we believe in more than just solving immediate problems – we aim to empower our customers with the knowledge and understanding to manage your own email. While we’re always here to fix any issue, we also focus on educating our customers, so you have the opportunity to resolve certain issues in the future. By explaining how email systems work and why specific solutions are effective, we help our customers gain the skills and confidence to troubleshoot independently.

24/7 Availability

Whether you’re having trouble logging into your account or need help configuring email settings, you can reach out 24/7, 365 days a year. We’re always here to provide the support you need to keep things running smoothly. We have an extensive Help section where you can find a lot of helpful information about how to set up your email, how to migrate from another service, sub-accounts and aliases, troubleshooting common issues and FAQs. You can reach out to Support any time – our team is always available to assist you via web or email.

The Power of Great Customer Support

When choosing an email provider, you deserve more than just a platform to send and receive messages – you deserve a service that supports you every step of the way. At Runbox, we take pride in offering some of the best customer support in the industry. With our 24/7/365 availability, expert support team, and commitment to fast, reliable service, you can rest assured that we’ll always be here when you need us most.

Ready to experience the best in customer support? Switch to Runbox today, and see how we can help you enjoy a better, more reliable email experience.

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Your Data, Your Rights: A Guide to GDPR

Introduced by the European Union (EU) in May 2018, the General Data Protection Regulation (GDPR) is a landmark piece of legislation that empowers individuals with unprecedented control over their personal information. This law has set a new global standard for data privacy, ensuring that companies are transparent about how they collect, use, and share your data. In this blog post, we’ll explore the key aspects of GDPR and explain why it’s important for Runbox and our customers.

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Is Your Email Safe? Why Storing Data in the U.S. is Becoming Riskier

In today’s digital world, protecting our personal data has never been more crucial. With governments, corporations, and hackers all vying for access to our information, it’s important to understand where our data is being stored and who has access to it. Certain countries, such as the United States, have become a concerning destination for data, with its extensive surveillance infrastructure and lack of robust privacy protections.

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Protecting Your Privacy – The Runbox Commitment

We’ve said it before, and we’ll say it again. The need for data privacy and the ability to communicate freely has never been more critical. Both individuals and businesses rely on secure online communication to safeguard sensitive information, especially as surveillance technologies continue to monitor and exploit digital interactions. At Runbox, we believe that privacy is more than just a feature; it is the core value that guides our service and our operations. Located in Norway, we are deeply committed to user privacy, which is supported by the country’s strong legal framework. Here, we explore why our location is vital for your privacy protection and how it aligns with the General Data Protection Regulation (GDPR).

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Reboot Your Digital Life: Tidy Up Your Tech for the New Year

January is often a time when we reassess and reorganize. After the holiday rush and the chaos of the previous year, the start of a new year feels like the perfect moment to take a step back and refocus. For many of us, this often means decluttering our physical spaces—cleaning out closets, sorting through old items, and clearing off countertops. But what about our digital lives?

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The Hidden World of Privacy Policies

Our personal information is a valuable commodity, and privacy policies have become an essential part of the online landscape. But for most users, privacy policies are a maze of legal jargon, dense paragraphs, and complex terms. These policies often obscure how our data is being used. Instead of clarifying the truth, they make it hard for consumers to fully understand what they’re agreeing to.

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How to Recognize and Avoid Email Phishing Scams

In today’s digital world, email phishing scams are one of the most common and dangerous threats to individuals and businesses. These deceptive emails attempt to trick recipients into revealing personal information, clicking on malicious links, or downloading harmful attachments. Phishing attacks can lead to identity theft, financial loss, and even security breaches for organizations. For Runbox users, these scams can specifically target your email account and compromise your sensitive data. But by staying vigilant and following a few key practices, you can protect yourself from these scams.

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Runbox: The Sustainable Choice for Secure Email Services

At Runbox, we believe in a world where our digital communications can have a positive impact on the environment. Our mission is to reduce energy consumption and minimize our ecological footprint, both as an organization and as individuals. We believe that every action, including sending an email, should contribute to a sustainable future. By choosing Runbox, you’re not just using a secure email service – you’re making a conscious choice to support sustainable practices and contribute to the protection of the planet.

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The FTC’s Report on Big Tech’s Personal Data Overreach: What You Need to Know

The Federal Trade Commission (FTC) has released a report exposing how Big Tech companies are overstepping privacy boundaries in their quest for user data. The report reveals the massive amount of personal information these companies collect, store, and profit from. Often, this is done without clear user consent or transparency. As concerns over data privacy grow, the report highlights the urgent need for stronger regulation and more responsible data practices.

In this blog post, we’ll break down the key findings of the FTC’s report and discuss how this overreach affects your privacy, along with what actions you can take to protect your data.

Key Findings of the FTC’s Report on Big Tech’s Data Practices

The FTC’s report, titled “A Look Behind the Screens: Examining the Data Practices of Social Media and Video Streaming Services” offers an in-depth look at how major technology companies, including Facebook (Meta), Google, Amazon, and others, are handling your personal data. Below are some of the major findings:

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