Status

Scheduled maintenance Oct 12, 2015

October 8th, 2015  |  Published in Status

On Monday, October 12 at 0600 CEST we will replace an email storage unit, and our email services will unfortunately not be accessible while we switch servers.

The downtime will start at approximately 0600 CEST (0400 GMT,  0000 EDT) and last for 30-45 minutes.

Runbox will accept incoming email to your account during the downtime, and those messages will be delivered when the operation is complete. It will however not be possible to send email.

We apologize for any inconvenience caused, and recommend that you check your email before or after the scheduled maintenance window.

To find the local time where you are for this maintenance, please see the time conversion at timeanddate.com

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Phishing message alert 2015.09.02

September 2nd, 2015  |  Published in Security, Status

If you receive messages with the subject “ATTN: RUNBOX ACCOUNT USER” that appears to have been sent from “RUNBOX HELPDESK“, please delete them.

We are deleting all the instances of these messages we can find on the Runbox servers, but we might miss some.

These messages are not sent from Runbox staff and are an attempt to trick Runbox customers into entering their login information at malicious websites.

For more information about phishing, please see the Phishing section of this article.

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Scheduled maintenance and downtime

August 12th, 2015  |  Published in Status

Due to necessary reorganization of our email server infrastructure, all Runbox email services will be inaccessible for a short period on Monday 17.08 at around 06:00 CEST (04:00 GMT, 0:00 EDT).

The downtime should last less than 5 minutes.

We apologize for any inconvenience caused.

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Phishing message alert

June 20th, 2015  |  Published in Security, Status

If you receive messages with the subject “Pending message” that appears to have been sent from “Runbox Admin” <cusdept@nullrunbox.com>

or

Subject “Account Update” that appears to come from “MEMBERSHIP SERVICE” <membership@nullrbox.com>, please delete them.

We are deleting all the instances of these messages we can find on the Runbox servers, but we might miss some.

These messages are not sent from Runbox staff and are an attempt to trick Runbox customers into entering their login information at malicious websites.

For more information about phishing, please see the Phishing section of this article.

[Resolved] Disrupted service 16.04.2015

April 16th, 2015  |  Published in Status

We had 2 hours of downtime today that was caused by electrical problems that took out our Top of the Rack switches.

The problem was between 14:00 and 16:00 and was fixed by an electrician at the data center.

We are very sorry about the problems this caused for our users and we will be looking at ways to avoid any similar event in the future.

You can follow us on Twitter for more instant updates: https://twitter.com/runbox

UPDATE: After the power outage one of the spam filter servers did not restart as it should have, causing some spam to not be caught. The server is being restarted now and spam filtering should return to normal shortly.

Network issues to runbox.com

February 19th, 2015  |  Published in Status

There are currently network issues between Runbox and a number of locations in the US, Asia, and Europe:

http://www.host-tracker.com/InstantCheck/ResultComplete/9e7cfdaa-80b8-e411-80bf-00155d368c3c

We are working with our ISP to find out what this is caused by and will keep you updated.

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Phishing warning

January 26th, 2015  |  Published in Status

If you receive a message with the subject “Dear Runbox User” or “RUNBOX.COM” (or similar) which asks you for your Runbox username and password, or asks you to click on a suspicious link, then please delete the message. We are deleting all the instances of this message we can find in Runbox accounts, but we might miss some.

These messages are not sent from Runbox staff and is an attempt to trick Runbox customers into entering their login information at a malicious website.

When Runbox contacts you we will always address you by your name, and we will never ask you for your login details.

For more information about phishing, please see the Phishing section of this article.

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SSLv3 disabled on POP connections

January 8th, 2015  |  Published in Security, Status

For security reasons we have turned off SSLv3 on POP connections (port 995) today. That means we now only allow TLS 1.0, TLS 1.1 and TLS 1.2 on POP connections.

As a Runbox user you should not have to do anything — your email program should already support TLS and use it automatically. If not, please make sure your email program is up-to-date.

Apple Mail users: Please see our notice regarding APOP.

If you do experience any problems, please contact Runbox Support.

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Migration from bigdog.runbox.net

December 22nd, 2014  |  Published in Status

We’d like to let you know that we’ll migrate all Runbox Web Hosting accounts currently residing on bigdog.runbox.net on:

Sunday, 28th and Monday 29th of December 2014

The accounts will be moved to a new server named host02.runbox.net, with better performance and increased reliability.

Please continue reading for important information about how this affects your website.

NEW SERVER: host02.runbox.net

Our new US based web hosting server Host02 is equipped with a Xeon E5 processor, 48 GB memory, and 2 * 500 GB SSD (Solid-State Drive) for super fast response times. Performance monitoring and backup of stored data is of course included.

Note: Runbox also offers Norwegian web hosting — please contact us for more information.

Upgraded software packages

This migration will also include some software upgrades:

  • MySQL will be upgraded from MySQL 5.0.96 to Percona Server 5.5.37.
  • Default PHP version will be upgraded from 5.3.15 to 5.5.16.

CHANGE OF IP ADDRESS FOR YOUR DOMAIN

When we migrate to the new server, all accounts must change their DNS (Domain Name System) record to point their domain to the new server’s IP address.

You either have your domain’s DNS records hosted on Runbox’ servers or with an external domain registrar. If you don’t know where your DNS is hosted you can look it up for instance at http://intodns.com

  • If the Name Server field is ns1.runbox.net and ns2.runbox.net, your DNS is hosted with Runbox.
    If you have DNS hosted with Runbox, you don’t have to do anything as we will update your DNS settings to point to the new server’s IP address.
  • If you are using an external DNS service such as GoDaddy or Enom, the IPs your domain(s) are resolving to won’t auto-update. You will have to manually change all occurrences of the old IP address 209.217.235.179 to the new IP address: 69.73.177.202.

DOWNTIME DURING MIGRATION

During the account migration and for up to a few hours, your domain name might still be pointing to the old server because it takes time for the DNS updates to propagate through the Internet. This depends on your domain’s DNS settings and the ISP you’re using.

Accessing your account during migration

Once the migration of the data in your account has been performed, and before the new DNS settings have propagated, you may see a page on your website noting that ‘This account has been moved.’ Don’t fret! You can access your cPanel and your files immediately on the new server by going to https://host02.runbox.net/cpanel and logging in with your Web Hosting username.

If you use an FTP client to manage your files on the server and you’re using bigdog.runbox.net as FTP host instead of your domain name, you will have to change to host02.runbox.net after migration.

If you have a dedicated IP address, you can also find the new IP address for your domain by logging in to https://host02.runbox.net/cpanel.

If you want to contact us about this migration, please open a support ticket here https://support.runbox.com or use the contact form: https://runbox.com/contact/

UPDATE 31.12.2014 18:15 CET: The migration is taking longer than expected due to the large number of accounts. The sysadmins are working as quickly as possible, but note that there might be some downtime for your website during this process.

UPDATE 01.01.2015 12:00 CET: The migration has completed and all websites should be running normally again. The new server is performing very well with plenty of capacity to spare, so all websites should be responding quickly and reliably.

Scheduled network maintenance

September 30th, 2014  |  Published in Status

Due to network maintenance there will be some periods of downtime on 2014-10-06, between 00:01 and 07:59 CET.

This maintenance will require rebooting routers, which will cause about 10 minutes of downtime for
each router.

We apologize for any inconvenience caused.