Earlier this year you will remember that we moved the servers that handle your email to a new data center. At the same time we partnered with a new systems management partner (Copyleft Solutions) and have spent some time since then getting used to working together and getting all the documentation and routines in order.
We have now started a maintenance phase where we will perform various behind the scenes configuration improvements and minor upgrades. This will make the systems easier to maintain, improve service snappiness and lay the foundation for future development of our services.
The maintenance phase will last approximately 2 months, and to allow for the flexibility needed during this phase we are likely to schedule minor downtimes with relatively short notice.
We will try to give at least 2 days notice on our website, and on each occasion the downtime is expected to be less than 15 minutes.
We understand that service disruption can be a problem, but will be grateful for your patience while we work to make Runbox a better and more responsive service.
Is this why I am suddenly unable to receive e-mail from and external editor using POP3? Seeing as it was working fine yesterday. I can send but not receive as I get the error that it can’t connect to the POP server.
The POP proxy service had stopped due to an as of yet unknown reason (and was restarted shortly thereafter), but this is precisely the type of problem that we are planning to fix during the maintenance phase.
If you experience problems with Runbox we recommend that you use https://support.runbox.com or email support@nullrunbox.com.
Earlier this evening I have sent an email and it never arrived.
A few minutes later I have sent another email to the same address and it arrived promptly.
Can this be as a result of the maintenance phase?