At Runbox, we pride ourselves on offering personalized support. We are employee owned, which means our team is truly invested in your success. We know how crucial your inbox is, and we believe that fast, effective support can make all the difference in your email experience. When you reach out, you’re communicating with real people, not chatbots or someone with a script. Our support team are co-owners of the company, and know the service inside and out. We genuinely care about helping you. Unlike big companies, where support can feel impersonal, we provide expert assistance tailored to your needs. Whether you’re facing a technical issue or need advice, we’re here to make sure your email works the way you want.
Our Commitment
At Runbox, we are dedicated to treating every customer as an individual, with fairness, respect, and integrity. Our focus is on delivering solutions that offer the most value to each person, ensuring we meet your unique needs and exceed your expectations. Behind every interaction, you’ll find real people, not chatbots. We believe in the value of genuine human connection and understand that some issues require a personal touch, empathy, and a deeper understanding of your specific situation. That’s why we’re committed to offering the kind of support that big tech often lacks: genuine, empathetic, and knowledgeable assistance from real people.
Expert Support Team
Because our company is employee-owned and our support team are also co-owners, we are invested in ensuring that everything goes smoothly for your email experience. The people you meet via Customer Support are real people, and they are experts in all things Runbox with decades of experience. Our aim is to resolve every issue to your satisfaction – from troubleshooting technical problems to offering tips on how to optimize your email experience, we provide solutions tailored to your needs.
Real People
At big tech companies, you may find yourself stuck in endless loops of automated responses, struggling to get the help you need. Chatbots often fall short when it comes to understanding the nuances of your issue or providing meaningful solutions. But at Runbox, you’ll always be connected with real people – experts who listen to your concerns, understand your unique situation, and work with you to find the best solution. We believe technology should enhance human connection, not replace it.
Empowering Customers
At Runbox, we believe in more than just solving immediate problems – we aim to empower our customers with the knowledge and understanding to manage your own email. While we’re always here to fix any issue, we also focus on educating our customers, so you have the opportunity to resolve certain issues in the future. By explaining how email systems work and why specific solutions are effective, we help our customers gain the skills and confidence to troubleshoot independently.
24/7 Availability
Whether you’re having trouble logging into your account or need help configuring email settings, you can reach out 24/7, 365 days a year. We’re always here to provide the support you need to keep things running smoothly. We have an extensive Help section where you can find a lot of helpful information about how to set up your email, how to migrate from another service, sub-accounts and aliases, troubleshooting common issues and FAQs. You can reach out to Support any time – our team is always available to assist you via web or email.
The Power of Great Customer Support
When choosing an email provider, you deserve more than just a platform to send and receive messages – you deserve a service that supports you every step of the way. At Runbox, we take pride in offering some of the best customer support in the industry. With our 24/7/365 availability, expert support team, and commitment to fast, reliable service, you can rest assured that we’ll always be here when you need us most.
Ready to experience the best in customer support? Switch to Runbox today, and see how we can help you enjoy a better, more reliable email experience.
What some of our customers say about Runbox.
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