Yesterday and today Runbox was subject to Distributed Denial of Service (DDoS) attacks. This was initiated by a group that have threatened that if Runbox does not pay them a large amount of money, further attacks will take place in the coming days.

We were able to successfully mitigate against the effects of both incidents. During the initial attack we were down for around 15 minutes before we could put a solution in place. Today our customers should not have noticed any effects of the attack.

We think the attacks might be scaled up in the coming days.

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In the early hours of 25th January the Runbox network was subject to a Distributed Denial of Service attack. This sort of attack uses multiple computers around the world to flood our servers with requests and this makes it difficult, if not impossible, for legitimate access by our customers.

Response and consequences

We were quick to respond to this problem, but it can take some time to identify the multiple sources of the attack and then block the traffic to our servers. As a result of the attack many of you would not be able to access our services during the time it was taking place.

The attack was carried out by a group who had previously failed to get access to some of our customers accounts that do not belong to them. They had threatened to carry out the attack if we did not comply with their wishes.

No data was compromised

We would like to assure our customers that no customer data was compromised before, during or after the attack, and that we would never give way to such threats. If you have any concerns about this incident, please open a support ticket at https://support.runbox.com

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