Update 01-Sep-2013 0915 CEST: We believe the routing issue has now been resolved. If you know otherwise, please get in touch.
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A small number of our customers are reporting that they cannot access the Runbox servers via their Internet service provider.

It appears that there is a problem with one or more Internet service providers outside the Runbox network. Our network carrier Blix, along with carriers Cogent and Telia, are working to identify the problem but as yet there is no known cause and no estimated time for a solution.

If you are experiencing problems reaching the Runbox servers and wish to send us your IP address and a traceroute to www.runbox.com, please do as they are useful to the Internet providers trying to sort this out. To do this, enter “tracert runbox.com” in a Command Prompt window on Windows (or “traceroute runbox.com” in Terminal on OS X), and copy & paste the result into a support request via https://support.runbox.com.

We will post updates here when we know more.

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UPDATE: As of midnight EST on August 25 this block appears to have been removed. We have yet to be told what caused it however.

Some members may find that emails they are sending are being rejected by some email services. The Runbox servers have been blacklisted for some reason by Proofpoint despite their own website saying there is no recent reason for doing so. We have contacted Proofpoint to find out why we are listed and to get our servers removed.

Addresses affected will vary but we are aware that Apple use Proofpoint on their @me.com, @mac.com and @icloud.com addresses and it seems a variety of educational organizations also use their list on email addresses ending in .edu

Rejected emails will usually include mention of Proofpoint in them, and this is how you will know if your emails are being affected by this.

We apologize for any inconvenience.

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We are pleased to announce that Runbox now has a new help website at help.runbox.com.

While we wanted a new format so that information was clearer and easier to find, we also recognized that some of the information on the old help website needed updating.  With the new website, we have done both at the same time!

We have highlighted some of the main areas that Runbox members are likely to need at the top of the page: How-tos, FAQ, and Documentation.

Lower down you will find facilities to search the help website, and also select topics from the tag cloud and category list.

How-tos

On the new Help site you will see we have a new section called How-tos. These are articles on how to set up services or software to work with Runbox, like how to set up the Thunderbird email client, or how to change the MX settings with a domain host so that you could use your own domain with your Runbox account.

We will continue to add to these as we are sure there are other things that would be useful. If you think of any, let us know!

Frequently Asked Questions

We have updated the Frequently Asked Questions, and put them in a section that is easier to find and navigate.  If you think there are additional questions and answers that should be in there that aren’t, please let us know.

Documentation

On the new Help site you will see we have brought across all the usual Documentation and also updated it.  We still have work to do on graphics for some areas, and will be producing some updated and new video guides explaining how to use certain features.

How to find what you’re looking for

Finally, a word about Search and Categories/Tags. You can now find what you are looking for by using the Tag Cloud, or the list of categories (Site map) on the right-hand side. Clicking on a tag or category will take you to an alphabetical list of pages that are related to that topic.

Search will of course look for keywords in documents, and attempt to list them in order of relevance.

We hope that you find the new help website useful, and we would be pleased to hear from you about ways in which we could improve it.

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