New IMAP Server Software in Open Beta Test

We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers.

We are introducing new IMAP servers to resolve errors that have been experienced by many customers, to simplify the set up in email clients and to improve IMAP performance.

We expect that customers using Apple Mail (OS X) and the native Mail app (iOS) on iPhones and iPads will see the most benefit from our new servers, but performance and reliability will be improved for all customers.

Problems we believe will be resolved are:

  • Read/Unread synchronisation issues
  • Moving messages from one folder to another resulted in a copy in the new and old locations
  • Error messages of the kind “Cannot connect to server”
  • With iOS the native Mail app would fail to update and would continue to show a date in the past

At some future date the current servers will be retired, and all customers will need to use the new IMAP servers.

If you would like to switch to the new servers now, and take part in our Beta testing phase, please see the information on the Open Beta Phase page (the previous link now directs to the official launch details). Please note that although the software is already thoroughly tested and performing well, changes and disruptions may occur as we continue improving it.

If you have any questions about these changes, please contact Runbox Support.

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