The Runbox Difference: Real People, Real Support

February 7, 2025 Leave a comment

At Runbox, we pride ourselves on offering personalized support. We are employee owned, which means our team is truly invested in your success. We know how crucial your inbox is, and we believe that fast, effective support can make all the difference in your email experience. When you reach out, you’re communicating with real people, not chatbots or someone with a script. Our support team are co-owners of the company, and know the service inside and out. We genuinely care about helping you. Unlike big companies, where support can feel impersonal, we provide expert assistance tailored to your needs. Whether you’re facing a technical issue or need advice, we’re here to make sure your email works the way you want.

Our Commitment

At Runbox, we are dedicated to treating every customer as an individual, with fairness, respect, and integrity. Our focus is on delivering solutions that offer the most value to each person, ensuring we meet your unique needs and exceed your expectations. Behind every interaction, you’ll find real people, not chatbots. We believe in the value of genuine human connection and understand that some issues require a personal touch, empathy, and a deeper understanding of your specific situation. That’s why we’re committed to offering the kind of support that big tech often lacks: genuine, empathetic, and knowledgeable assistance from real people.

Expert Support Team

Because our company is employee-owned and our support team are also co-owners, we are invested in ensuring that everything goes smoothly for your email experience. The people you meet via Customer Support are real people, and they are experts in all things Runbox with decades of experience. Our aim is to resolve every issue to your satisfaction – from troubleshooting technical problems to offering tips on how to optimize your email experience, we provide solutions tailored to your needs.

Real People

At big tech companies, you may find yourself stuck in endless loops of automated responses, struggling to get the help you need. Chatbots often fall short when it comes to understanding the nuances of your issue or providing meaningful solutions. But at Runbox, you’ll always be connected with real people – experts who listen to your concerns, understand your unique situation, and work with you to find the best solution. We believe technology should enhance human connection, not replace it.

Empowering Customers

At Runbox, we believe in more than just solving immediate problems – we aim to empower our customers with the knowledge and understanding to manage your own email. While we’re always here to fix any issue, we also focus on educating our customers, so you have the opportunity to resolve certain issues in the future. By explaining how email systems work and why specific solutions are effective, we help our customers gain the skills and confidence to troubleshoot independently.

24/7 Availability

Whether you’re having trouble logging into your account or need help configuring email settings, you can reach out 24/7, 365 days a year. We’re always here to provide the support you need to keep things running smoothly. We have an extensive Help section where you can find a lot of helpful information about how to set up your email, how to migrate from another service, sub-accounts and aliases, troubleshooting common issues and FAQs. You can reach out to Support any time – our team is always available to assist you via web or email.

The Power of Great Customer Support

When choosing an email provider, you deserve more than just a platform to send and receive messages – you deserve a service that supports you every step of the way. At Runbox, we take pride in offering some of the best customer support in the industry. With our 24/7/365 availability, expert support team, and commitment to fast, reliable service, you can rest assured that we’ll always be here when you need us most.

Ready to experience the best in customer support? Switch to Runbox today, and see how we can help you enjoy a better, more reliable email experience.

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The FTC’s Report on Big Tech’s Personal Data Overreach: What You Need to Know

November 20, 2024 Leave a comment

The Federal Trade Commission (FTC) has released a report exposing how Big Tech companies are overstepping privacy boundaries in their quest for user data. The report reveals the massive amount of personal information these companies collect, store, and profit from. Often, this is done without clear user consent or transparency. As concerns over data privacy grow, the report highlights the urgent need for stronger regulation and more responsible data practices.

In this blog post, we’ll break down the key findings of the FTC’s report and discuss how this overreach affects your privacy, along with what actions you can take to protect your data.

Key Findings of the FTC’s Report on Big Tech’s Data Practices

The FTC’s report, titled “A Look Behind the Screens: Examining the Data Practices of Social Media and Video Streaming Services” offers an in-depth look at how major technology companies, including Facebook (Meta), Google, Amazon, and others, are handling your personal data. Below are some of the major findings:

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Domains are for life, not just for…

November 19, 2024 Leave a comment

We’ve written before about domains and how you can use your own domain with Runbox. However, there are some considerations to be made before you decide to get a domain and it’s easy to overlook some of the responsibilities you might be taking on.

In this blog post we want to add some further details to the topic of registering and owning a domain based on some of the ongoing considerations (and problems) our own customers have had to face when managing their domains.

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EU’s AI Act: What it is all about

November 7, 2024 Leave a comment

From the perspective of the general public and society as a whole, so-called Artificial Intelligence (AI) was largely invisible until OpenAI removed the veil over GPT-3.5/ChatGPT in 2022.

Since then, the interest and use of AI, and General Purpose AI (GPAI), has exploded. AI implementations are creeping in everywhere, to great benefit in many respects. However, the warning signs are many — manipulated images, fabricated conversations, falsified news stories, and fake video-presented events can lead to unforeseeable negative consequences, for instance in influencing democratic elections.

This is also the case when AI is used to make decisions, since we know that there is always a risk of “AI hallucinations” where AI software produces incorrect or misleading information.

This simplified outline can serve as background for the EU’s AI Act, whose purpose is to put a societal control over the use and influence of AI/GPAI in particular, and the big tech companies in general.

So let’s dig into the matter, with the aim to describe what EU AI Act is, and to clarify its consequences, if any, for Runbox.

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Runbox Ensures User Security and Privacy through Unique Email Addresses

October 31, 2024 Leave a comment

Runbox is dedicated to maintaining user security and privacy. A key practice that supports this commitment is our policy of not recycling email addresses. We do not assign old addresses to someone else.

Runbox is committed to user security and privacy, and a fundamental part of this commitment is our policy of always using unique email addresses for our users. We understand that your email address is a critical component of your digital identity, which is why we never reassign old addresses to new users. This practice safeguards your personal information and ensures that your communications remain private and secure.

By avoiding the reuse of email addresses, we help eliminate the risks associated with recycled addresses. This includes potential unauthorized access to sensitive information or confusion from multiple users sharing the same address. This approach not only protects your identity but also fosters a more reliable and trustworthy communication environment.

Using unique email addresses offers several benefits:

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Empowering Environmental Organizations with Free Email Services

October 22, 2024 Leave a comment

In an age where digital communication is essential, the tools we use to connect can significantly impact our mission and reach. We are committed to fostering a sustainable future, and support those who work tirelessly to protect our planet. As part of this mission we offer free email services to environmental organizations.

Who We Are

Runbox is an environmentally conscious email service provider that prioritizes privacy, security, and sustainability. Based in Norway, Runbox operates on renewable energy and aims to minimize our carbon footprint. Our services are designed to be user-friendly while offering advanced features that cater to both individual users and organizations.

Supporting Environmental Organizations

This program is part of our broader commitment to fostering a sustainable future and supporting those who work tirelessly to protect our planet. It reflects our dedication to supporting causes that align with our values. Effective communication can lead to increased awareness, greater community engagement, and stronger advocacy efforts. This support helps create a network of informed and active citizens dedicated to environmental causes.

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Runbox Introduces New Affordable 3-Year Price Plans

October 10, 2024 Leave a comment

Runbox is dedicated to providing sustainable email services from the heart of Norway, where strict privacy regulations safeguard your data. We’re excited to introduce 3-year plans that offer a 20% discount. By choosing Runbox, you support sustainable practices that make a positive impact on the environment while enjoying fast, secure, and privacy protected email services from Norway.

We pride ourselves on delivering premium email services at an affordable price. In fact, we have not increased our prices since our company’s inception, and at the same time we have added substantial storage to all our plans. In a time when price hikes on essential services have become the norm, we believe in offering you predictability and stability for a service as vital as email.

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There’s No Such Thing as Free Email.  

September 19, 2024 Leave a comment

The Real Cost of Our Digital Communications is Our Privacy. 

You’ve been happily using “free” email for years, and haven’t thought much about it. The problem is that it’s not really free. You become the product, and you pay with your privacy. Let’s dive into what it means.

1. Free is not free

With countless services offering “free” email accounts, it’s easy to assume that we can communicate without any cost. But companies that offer free email typically rely on advertising revenue, which means they collect vast amounts of data about our habits, interests, and communications. They use this information to tailor advertising, and that’s how they make money.

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Got hacked? What to do if your email account has been compromised.

July 27, 2024 Leave a comment

Suddenly you are noticing strange things happening with your email. You’re receiving email messages about login attempts, password resets and two-factor authentication codes, and your friends and family are wondering why you’re sending them weird emails. You can’t even log in to your own email account and you’ve been bumped out of your social media accounts. What is going on? Your email might have been hacked.

Don’t panic… but act quickly. You can minimize a lot of damage if you act fast and methodically.

Because your email is a gateway to all your online accounts, like banking, shopping, social media and streaming, it can potentially be a goldmine for a cyber criminal if they gain access. Here’s what you can do.

The signs that your email has been hacked

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