Runbox Blog

In order to complete improvements to our email services we are scheduling the following downtime:

*** Thursday, December 20 at 6:30 AM to 8:30 AM CET ***

(5:30-7:30 GMT / 12:30-2:30 AM EST / 9:30-11:30 PM Dec 11 PST)

This means that the Runbox email services to be unavailable for up to 2 hours while the work takes place.

The downtime should be outside business hours for most of our customers, but we know you depend on your Runbox email and we will work as efficiently as possible.

Incoming email will be queued on other servers and will be delivered once the system is fully operational again.

What you can do

If you usually check your email during this time, please log on either well before or after that interval on Thursday.

To keep updated you can check our Blog at http://blog.runbox.com and Twitter at https://twitter.com/Runbox.

What we are doing

We are completing work started last week, switching to new and powerful database servers. This replacement will improve both the performance and reliability of our email services.

Why it is being done

This is part of our server upgrade plan in which most of our servers are being replaced and/or virtualized.

By replacing or virtualizing our servers we greatly improve the reliability of our email services since we will not only be running better hardware, but will be able to move services across our servers much more easily.

We apologize if the upgrade causes any inconvenience for you and appreciate your understanding!

In order to improve our email services we will perform server replacements with the scheduled downtime:

*** Wednesday, December 12 at 6:30 AM to 8:30 AM CET ***

(5:30-7:30 GMT / 12:30-2:30 AM EST / 9:30-11:30 PM Dec 11 PST)

This means that the Runbox email services to be unavailable for up to 2 hours while the replacement take place.

The downtime should be outside business hours for most of our customers, but we know you depend on your Runbox email and we will work as efficiently as possible.

Incoming email will be queued on our servers and will be delivered once our system is fully operational again.

What you can do

If you usually check your email during this time, please log on either well before or after that interval on Wednesday.

To keep updated you can check our Blog at http://blog.runbox.com and Twitter at https://twitter.com/Runbox.

What we are doing

We are switching to two much more powerful database servers which will improve both performance and reliability of our email services, since the second server can take over in case the first one goes down.

This server replacement is one of the last on our system that will need extended downtime.

Why it is being done

This is part of our server upgrade plan in which most of our servers are being replaced and/or virtualized.

By replacing or virtualizing our servers we greatly improve the reliability of our email services since we will not only be running better hardware, but will be able to move services across our servers much more easily.

We apologize if the upgrade causes any inconvenience for you and appreciate your understanding!

Thank you,

The Runbox Team

UPDATE 12.12.2012 7 AM CET: Please go to the main page at http://blog.runbox.com for updates.

Here are some pictures from the move showing our old and new Data Center, our servers, and some of our sysadmins.

All in all the process involved around 2 weeks of planning, 10 people, 3 cars, a few hundred feet of cable, 10 hours of deracking, driving, and installing, and a week cleaning up afterwards.

It’s good to know that Perdita, Pongo, Patch, Penny, Pepper, Taishi, Rambo, Takara, Tinkerbell, Chernushka, Strelka, Bars, Pink, Oscar, Fenris, Greyhound, Odie, Marmaduke, and Sirius are all running smoothly in their new pound!