New payment system; important information about recurring billing

Runbox has switched to a new and more secure payment system to comply with requirements recently introduced by the Payment Card Industry Data Security Standard (PCI DSS).

With the new system, our customers are transferred to a payment terminal provided by our payment processor BBS Nordic when using a credit card to pay for Runbox services. BBS Nordic operates the banks’ common payment infrastructure in Norway, and is an internationally recognized provider of secure electronic business. The new system therefore increases the security and reliability of credit card transactions when making Runbox purchases.

It is only the credit card terminal and transaction handling that has changed — payments are initiated as before, by selecting the desired products from the Payment Options screen, or from your Account screen.

As a consequence of this upgrade, existing subscriptions with recurring billing activated will unfortunately not automatically renew upon expiration.

If you have had recurring billing activated on your account, please re-activate it by making a manual renewal when the expiration date of your subscription approaches.

You will be notified by email when your subscription is about to expire, and you can always check the status of your subscription or add-on products by logging in to your account and clicking Account from the main menu.

Since the new payment system is hosted by our payment processor, credit card details can only be updated when making a purchase, and not from within Runbox. This regime increases the security level and ensures that your credit card data is kept safe.

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