How To Use Email Securely

November 1st, 2016  |  Published in Commentary, Security

Much has been said and written in the media recently regarding email, and here at Runbox we’d like to take the opportunity to help make it all a bit more understandable.

What is email, anyway?

Email, or electronic mail, is the most common method of exchanging digital messages.

It is easily the most flexible online messaging service available, because it lets users send and receive unlimited text, multimedia, and other files to anyone with an email address anywhere in the world.

Email was invented in the 1960s and is still one of the most popular services currently available via the Internet, with over 90% of US Internet users actively using email.

How does email work?

Email systems consist of computers and devices that are connected via the Internet. These computers and devices can be servers that process and store electronic mail, or clients such as laptops and smartphones that are used to send and receive email.

Email clients and server Email clients connected to a server

When someone sends an email, the message is transferred from his or her device to a server that processes the message.

Based on the recipient email address, the server finds out where to send the message next.

This is usually to another server associated with the recipient’s address, and often via a number of other servers that act as dispatchers.

There are many different types of email software that can send, receive, and store email. If you use a computer or a smartphone, you might be familiar with software such as Outlook, Apple Mail, or Thunderbird.

Where is my email actually stored?

Because the volume of email is so large, email clients typically let servers store all the email that is received and sent and only download messages when they are opened.

This is very convenient because the server can then do resource intensive things like filtering out spam and viruses, and other kinds of sorting and processing.

Another important reason for keeping emails stored on a server is that it lets more than one client access the same messages.

For instance, you can set up your laptop, your tablet, and your smartphone to access all the email that is stored in your account on the server. You can also use a webmail in your web browser, which essentially works as an email client.

This means that your email will be synchronized across all your devices, without you having to do anything manually.

You can read more about how this works in our Help article Using an Email Client with IMAP.

How can I be sure that no one else can access my email?

When you sign up for an email account, you select a username and a password that only you know. This ensures that only you can access the email that is stored in your account on the server.

As you can imagine, it is important that you choose a strong password to make sure that no one else can guess it. It’s also important to be aware of scams that may try to trick you into revealing information that could let someone gain access to your account.

End-To-End Encryption

End-To-End Encryption

However, to be certain no one can read your email even if they were to gain access to it, you can use encryption.

Email encryption can protect your messages all the way from your device to the recipient’s, by encoding them in such a way that it’s virtually impossible for someone unauthorized to unscramble them.

You can read more about this in our Blog post Email Encryption with Runbox and our Help article Encrypting Your Runbox Email.

We hope this article helped clarify what email is, how it works, and how to use it securely. For a more in-depth article, please see How Email Works.

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Email Privacy, Security and Runbox

July 8th, 2013  |  Published in Commentary

In recent weeks (for some reason) we have seen an increase in demand for information about whether Runbox collaborates with any government law enforcement agencies when it comes to the email sent and received by our members.  We have also had numerous enquiries asking what we do to ensure the privacy of email sent and received by Runbox members.

It seems like a good time to review what Runbox does and doesn’t do.

Monitoring by Law Enforcement & Security Agencies

Runbox is not involved in any routine exchange of members’ data with anyone.

All email data is stored in a secure facility in Norway and access to the data center is very strictly controlled.

Casual requests for information about Runbox members and their email are categorically rejected.  More formal requests are always directed to the Norwegian court system.  Only if a valid Norwegian court order is received, and the proper procedures have been followed, will the request be considered. At that point it will be referred to our legal representatives.

We adhere to our own strict Terms of Service as well as Norwegian laws and regulations, and if we become aware of activity that is contrary to those we will take appropriate action.

Details of laws and regulations as they apply to Runbox can be found on our Email Privacy and Offshore Email page.

Email Privacy and Security

In recent weeks certain claims have been made that email can be intercepted by government agencies as it crosses international borders. Regardless of any truth or otherwise in these claims, the security of email transfer is essential.

It is important to distinguish between three points of security.

  1. Security of the connection between you and the Runbox email service.
  2. Security of the connection used between the Runbox email service and other email services.
  3. Securing the content of your email in addition to 1 and 2 above.

In the case of the first point Runbox provides the facility for email to be encrypted during transmission to and from our members. All that the member needs to do is use our server secure.runbox.com with the appropriate settings.

On the second point, we employ encryption techniques when sending to and receiving from other email services. However, this is only available if the other service also offers this facility.  If it doesn’t then we have to use an unsecured connection.

The third point is entirely under user control.  If a message’s content is encrypted before sending or receiving through Runbox, then whether it is transmitted securely or not is much less important because only the sender and recipient will be able to decrypt the message and read it.

Runbox is planning to provide a method of allowing members to encrypt and decrypt messages using PGP (Pretty Good Privacy) within the Runbox Webmail.

The best way to encrypt messages with your Runbox account today is to use the Thunderbird email client with the Enigmail Open PGP add-on.

For more information about email security see our page on Secure Transfer of Email.

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Runbox, email privacy, and the recent news

June 10th, 2013  |  Published in News

In the last few days we have seen an increase in inquiries about privacy and security, and particularly whether Runbox could be involved in programs similar to those outlined in the recent allegations about interception of communications data by law enforcement agencies.

As a Norwegian company and service, Runbox is protected by Norwegian law and privacy regulations because all our email servers are located in a secure facility in Oslo, Norway. No entity, domestic or foreign, can access email or files stored in our data center without a Norwegian court order.

You can read more about US, European, and Norwegian privacy regulations here: Email Privacy and Offshore Email

Email encryption

To protect data being transferred to and from the Runbox servers in Norway, it’s important to use encryption such as SSL (Secure Sockets Layer) which is available both in the Runbox Webmail and in email clients.

When using Webmail, make sure that the SSL padlock icon is visible in the browser’s address bar and that the domain’s identity is verified as runbox.com.

In email clients such as Outlook and Thunderbird, set up your Runbox account with SSL according to the instructions found on our IMAP help page.

Runbox plans to extend our encryption support in the near future to allow complete encryption of messages all the way from sender to recipient.

 

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