Runbox 7 updates August-September 2020: Webmail improvements

Webmail improvements including Saved Searches, which lets you instantly bring up results of previously saved search terms.

  1. New feature (identities): Order From entries by priority
  2. New feature (dkim): Add a note about selector2 and when it will become active
  3. New feature (account security): Improve password validation and error messages on Account Security to avoid confusion
  4. New feature (dialog): Allow submitting dialogs with Enter/Return key
  5. Bugfix (canvastable): Make sort icons show actual sorting direction
  6. New feature (webmail): add a way to save and reuse searches
  7. Visual fix (app): Remove obsolete instances of mat-icons
  8. Bugfix (startdesk): Fix linter and policy errors
  9. Bugfix (folders): Improve folder count reliability in some edge cases

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Runbox 7 updates August 2020: Performance and Contacts improvements

Improved and more consistent performance, a new menu for marking messages read and flagged, improved Contacts layout, and many other fixes and improvements.

  1. Bugfix (webmail): Update local (non-index) folder counts on refresh
  2. New feature (login): Set inputmode to show email and numeric keyboards on mobile as appropriate
  3. New feature (webmail): Always show popular recipients component if enabled, even with no local index
  4. Bugfix (account): Redirect domain renewals to domain registration app
  5. Bugfix (webmail): Ensure folder counts are updated after read/unread
  6. New feature (webmail): Change icons and tooltips when a message is deleted from trash
  7. New feature (compose): Add debug logs for measuring impact of recipient loading
  8. New feature (folder): Speed up folder size calculations
  9. New feature (webmail): Separate read/unread, flag/unflag in multi-menu
  10. Bugfix (menu): Hide account security until its backend issues are resolved
  11. Bugfix (mailviewer): Load mailpane status (vert/horiz) on page load
  12. Bugfix (compose): Set focus in textarea for replies
  13. Bugfix (contacts-app): Correct filtering options background color
  14. Bugfix (contacts-app): Fix positioning of email contact icon
  15. Bugfix (contacts-app): Make middle column width adjust to its content

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Runbox 7 updates July 2020: Contacts improvements

A brand new Contacts interface, one-click view all email by recipient, contact avatar support, and many other improvements and bug fixes.

  1. New feature (app): Implement indicators for multipart background activities
  2. New feature (contacts): Add background activity indicator
  3. Bugfix (mailviewer): React to avatar settings as soon as they change
  4. New feature (contacts): Add a tooltip to picture upload button if gravatars are disabled
  5. Bugfix (contacts): Hide pictures in contact details if they’re disabled
  6. Bugfix (identitys): make main identity email field read only
  7. New feature (contacts): Add avatar settings to Contacts settings
  8. Visual fix (compose): Show suggested recipients with light gray background. (#693)
  9. Bugfix (webmail): Redraw folders properly after new item completed.
  10. Bugfix (contacts): Scroll details to top when new contact is selected
  11. New feature (contacts): Add settings to adjust avatar use in the app
  12. New feature (mailviewer): Use pictures from contacts when available
  13. New feature (contacts): Allow uploading/deleting contact pictures
  14. New feature (contacts): Show pictures/gravatars on contact details page
  15. New feature (mailviewer): Show gravatars when available
  16. Visual fix (webmail): Add a tooltip for webmail settings button
  17. Bugfix (webmail): Make sure we can still use saved searches when no folder is selected
  18. Bugfix (contacts): Make contacts draggable again
  19. Bugfix (webmail): Fix switching folders not working in some cases
  20. New feature (contacts): Add hints to columns indicating what they’re for when they’re empty
  21. Visual fix (contacts): Minor layout fixes to contactlist
  22. Visual fix (contacts): Make the 3-column layout more rigid
  23. Bugfix (contacts): Fix a template crash when deleted contacts exist as group members
  24. Visual fix (calendar-app): Side-nav menu styles fix
  25. Visual fix (contacts-app): Side-nav menu styles fix
  26. Bugfix (contacts): Make contactlist scroll independently of contact details
  27. New feature (webmail): Show folder count for drafts
  28. New feature (webmail): Add webmail settings, allowing the disabling of popular recipients
  29. Visual fix (webmail): Move message action menu to middle column
  30. Visual fix (compose): Differentiate “Recently used” from recipients
  31. Visual fix (compose): Differentiate “Recently used” from recipients
  32. Bugfix (compose): From-specific reply-to addresses saved/stored if setup
  33. New feature (contacts): Add a way to edit group members from the group page in mobile view

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Runbox 7 updates June-July 2020: Webmail and Compose improvements

New features such as listing messages by recipient, recently used recipients on Compose, and several other improvements.

  1. New feature (compose): Compose now accepts pasting email lists recipients
  2. Bug fixes (common): Fix edge-case email address (list) parsing
  3. Bug fixes (compose): Different positions for action buttons for mobile and desktop
  4. Bug fixes (compose): Push draft action buttons further apart
  5. Bug fixes (webmail): Only recount folder unread counts after content change
  6. New feature (webmail): Reset search when switching folders
  7. Bug fixes (compose): Make layout more responsive
  8. New feature (webmail): Add a list of popular email recipients to the sidebar
  9. Bug fixes (compose): Update recipient suggests whenever searchindex is updated
  10. New feature (multiple_msg_unread): Replace endpoint that marks multiple messages as unread/unflag
  11. Bug fixes (compose): Update angular deprecated recommendations
  12. Bug fixes (mark_multiple_msgs): Update before the request is completed
  13. Bug fixes (mark_multiple_messages): Try to use messageFlagChangeSubject.next to fix e2e errors
  14. Bug fixes (compose): Make sure suggested contacts are shown with their names
  15. Bug fixes (compose): Make sure we can still drag and drop suggestions to CC/BCC and have them show up
  16. Bug fixes (compose): Reload CC and BCC contents properly
  17. New feature (compose): Allow drag-and-drop for suggested contacts
  18. New feature (compose): Keep feeding the suggestion list after some contacts are selected
  19. Bug fixes (webmail): Make switching to the current folder a no-op
  20. Bug fixes (compose): Show only one suggestions bar per compose window
  21. Bug fixes (compose): Make sure profiles are loaded correctly regardless of races
  22. Bug fixes (compose): Cope with reply-to field in new TO format
  23. Bug fixes (compose): Ensure we cope with CC/BCC emails containing a comma
  24. Bug fixes (compose): Re-add code lost in cherry picking/merging
  25. Bug fixes (compose): Cope with replying to emails where From name contains a comma

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Runbox 7 updates June 2020: Webmail and Contacts improvements

  1. Bugfix (webmail): Make sure the URL fragment updates after closing an email
  2. Bugfix (webmail): Prefer contact recipients over searchindex recipients
  3. Bugfix (webmail): Visually scroll the message list when using the up/down keys
  4. Bugfix (contacts): Contact updates now appear in compose window directly after update/addition
  5. Bugfix (webmail): Update contacts cache separately from search index contacts
  6. Refactor (compose): Remove dead code / simplify code
  7. Test (e2e): Ensure localSearchPromptDisplayed is set upon closing the dialog
  8. Test (webmail): Adapt test to new structure. Prefer contacts over searchindex

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Runbox 7 updates May-June 2020: Webmail improvements and bug fixes

Runbox 7 enhancements and bug fixes, including better navigation, improved message handling, and a Welcome Desk with common tasks for new and existing users

A full changelog can be seen directly in the app at Runbox 7.

  1. New feature (webmail): Highlight currently “opened” email in mail list
  2. Bugfix (webmail): Fix up/down navigation in maillist
  3. Bugfix (webmail): Close mailviewer when email is deleted via multi-select operation
  4. Bugfix (webmail): Don’t “check” emails in folder view unless actually clicking on the checkbox
  5. Bugfix (webmail): Display selected-mail operations whenever more than one message is selected
  6. Bugfix (messagetable): Display time instead of the date for messages received after midnight
  7. Bugfix (mailviewer): Store message list view settings in browser
  8. Bugfix (mailviewer): Grow HTML view to proper size right away
  9. Bugfix (contacts): Make sure we’re not adding duplicate contacts to groups
  10. Visual fix (mailviewer): Increase the minimal width of canvastable columns
  11. Visual fix (welcome): Add note about how to return to Welcome Desk.
  12. Visual fix (welcome): Make Welcome Desk a flexbox. Use routerlinks where applicable.
  13. Visual fix (mailviewer): Increase the minimal width of canvastable columns
  14. Bugfix (styling): Fix breakpoints for iPad Pro
  15. Bugfix (compose): Ensure we can forward emails with no To or Subject
  16. New feature (login): Add password reset link to login window
  17. Bugfix (canvastable): Make it possible to open email from the bottom of the screen
  18. New feature (login): Add password reset link to login window
  19. Visual fix (login): More modern look to the login window

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Runbox Email is officially an ethical buy

We are delighted that Ethical Consumer has rated the Runbox email service one of their ethical best buys.

Following a thorough assessment of our business that included areas relating to our privacy policy and whether we were acting in an environmentally friendly way our email service gained one of the highest scores and was given the prestigious title of being an Ethical Consumer Best Buy product (you will need to be a subscriber to see the list of Best Buys and individual email service scores).

We’re obviously very pleased with the outcome of this assessment and it further confirms that our efforts to run a privacy and environmentally conscious service are valued in the wider market of ethical products that consumers seek out.

If you would like to know more about the work that Ethical Consumer do there is information on their website. For more information about the services that Runbox provides please visit runbox.com

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Message from Runbox regarding the global health situation

In situations such as the one we are currently experiencing with COVID-19, uncertainty spreads easily and one may wonder whether services we rely upon will continue to function as usual. We are aware that our email service is of great importance to our customers, and that many rely upon Runbox in their professional and personal lives.

We can assure you that our operations will continue to function normally.

Runbox is located in Norway, a country with robust and reliable Internet services, and the Norwegian government and telecommunication operators are on the alert to ensure that Internet services are running as normal.

In our organization telecommuting is the modus operandi, and we are used to working from home offices or remote locations. For the immediate future the use of our headquarters is suspended in accordance with the advisory from our health authorities, but this will not have any impact on our day-to-day operations.

These are also the regulations our partners in Norway adhere to, and our affiliates abroad will naturally follow the advice in their respective countries. The data center where our servers are located will be enforcing stricter access procedures, but will otherwise operate normally.

This means that maintenance, support, development, and other internal functions will continue to work as usual. Our services are running on our own infrastructure, and there are no indications that our service will be exposed to any consequences of the current situation.

Our mission is to provide electronic communication between people, which is more important than ever in these times. We will continue fulfilling this obligation with dedication and determination.

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Runbox is double carbon negative

As explained in a previous blog post, Runbox works continuously to decrease CO2 emissions from our operations and act in an environmentally responsible manner.

We recently implemented an environmental policy to this end, which lays out our commitments to reducing, reusing, and recycling our resources.

In our policy we also pledge to doubly offset any CO2 emissions that do result from our operations despite our email service being entirely hydropowered.

We are proud to announce that we are now supporting World Land Trust in order to plant trees sufficient to compensate doubly for the emissions that result from our business.

The World Land Trust certificate for carbon dioxide emissions 2019

World Land Trust is an environmental non-profit organization working to ensure conservation of plants, animals and local communities in areas at environmental risk.

We chose World Land Trust after having researched a number of organizations offering similar services, and found World Land Trust to be the most professional and reputable candidate.

We encourage other companies to offset their own emissions in order to help achieve the goal of carbon neutrality.

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GDPR implementation part 8: “Personal data” in the EU and the US is not the same

We usually think of “personal data” as a term that contains for instance a person’s full name, home address, email address, telephone number, and date of birth.

These are ordinary data that can obviously identify a specific person. But in the personal data category of linked personal information are also data such as social security number, passport number, and credit card numbers – data that can identify us, and data we usually feel more restrictive about.

Linkable and non-linkable information

But there is another category of data that on its own may not be able to identify a person, but combined with other information could identify, trace, or locate a person. Such data are gender, race, sexual orientation, workplace, employment etc. These are examples of linkable personal information.

Then we have the category non-personally identifiable information. That is data that cannot be used on its own to identify or trace a person, for example IP addresses, cookies, device IDs, and software IDs (non-linkable personal information).

Privacy regulations differ in the EU and the US

Now, we know that there are industries that exist almost under the radar while taking advantage of personal data. For instance, companies in the AdTech and MarTech industry base their business on collecting and trading personal data for targeted advertising and marketing.

Many of these actors try to take protection of personal data seriously, and refer to the rules and regulations for processing personal data. In Europe this is the GDPR (General Data Protection Regulation) within the EU/EEA-area1, and in the US it is the responsibility of the FTC (Federal Trade Commission).

However, what the EU/GDPR and US government agencies mean by “personal data” is different. Specifically, the definition by EU/GDPR is more comprehensive than the definition often referenced by US agencies, such as that of NIST (National Institute of Technology).

For example, the EU concept of personal data includes information such as cookies and IP addresses, which are not considered as personal data in a US setting.2

This means that if US websites in their privacy policy state that they are GDPR compliant, but combine their data with other data sets, they may breach the GDPR. For example, they must have the user’s consent to collect their IP address under the GDPR.

Definitions of “personal data”

National Institute of Technology’s definition

NIST’s definition of personal data is contained in the definition of Personal Identifiable Information (PII):

PII is any information about an individual maintained by an agency, including (1) any information that can be used to distinguish or trace an individual‘s identity, such as name, social security number, date and place of birth, mother‘s maiden name, or biometric records; and (2) any other information that is linked or linkable to an individual, such as medical, educational, financial, and employment information.

US Office of Privacy and Open Government’s definition

Another PII-definition is from the US Office of Privacy and Open Government (OPOG) as follows:

The term personally identifiable information refers to information which can be used to distinguish or trace an individual’s identity, such as their name, social security number, biometric records, etc. alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual, such as date and place of birth, mother’s maiden name, etc.

EU’s GDPR definition

Compare these PII-definitions with the GDPR Article 4(1)’s definition of personal data:

‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

It is obvious that GDPR defines personal data much broader than both NIST’s and OPOG’s PII, and this is underlined by this statement found in GDPR’s Recital 30:

Natural persons may be associated with online identifiers provided by their devices, applications, tools and protocols, such as internet protocol addresses, cookie identifiers or other identifiers such as radio frequency identification tags. This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them.

The US is lacking comprehensive regulation

That said, US authorities are moving towards stronger protection of privacy and personal data, but as late as March 2019, the US Congressional Research Service says:

Despite the increased interest in data protection, the legal paradigms governing the security and privacy of personal data are complex and technical, and lack uniformity at the federal level. The Supreme Court has recognized that the Constitution provides various rights protecting individual privacy, but these rights generally guard only against government intrusions and do little to prevent private actors from abusing personal data online. At the federal statutory level, while there are a number of data protection statutes, they primarily regulate certain industries and subcategories of data. The Federal Trade Commission (FTC) fills in some of the statutory gaps by enforcing the federal prohibition against unfair and deceptive data protection practices. But no single federal law comprehensively regulates the collection and use of personal data (our emphasis).

Conclusion

When US websites claim to follow the rules for processing personal data it is dubious at best, compared to the regulations in the EU/EEA – which the Norwegian legislation is based on and is what Runbox adheres to.

However, it should be mentioned that some US states, for instance California, do classify some anonymous data (i.e. IP-addresses, aliases and account data) as PII.

In addition, as stated in our Privacy Policy, the personal data we ask customers to register in order to use our service is very limited. We are conscious about the trust our customers place in us when they register personal data in our systems, and in return we can demonstrate that we are compliant with the regulations.

Addendum

Above we referred to the AdTech and MarTech industries and their usage of personal data to identify, trace, or locate a person for advertising and marketing purposes. That topic is outside the scope of this blog post, but is absolutely worth writing about in a later post.

1 EEA = European Economic Area, that is the EU and three countries: Iceland, Lichtenstein, and Norway.

2 https://www.forbrukerradet.no/out-of-control/ footnote on page 102.

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