At Runbox we work conscientiously every day to ensure that we act in accordance with our Company Values, and as an extension of these, our Terms of Service and Privacy Policy.
We have carefully implemented these policies in order to protect our users’ privacy as outlined in our Privacy Commitment, and we are currently working hard to obtain compliancy with the forthcoming General Data Protection Regulation introduced by the EU.
This also means that we are conscious about how Runbox interacts with other Internet services such as social media networks. Therefore we have been disappointed by the recent revelations about the privacy intrusions and unethical practices by Facebook.
As a consequence we have decided to remove the Runbox page from the Facebook platform.
The response to the Runbox 7 Webmail closed beta test has been overwhelming, and to ensure sufficient capacity and performance we are giving access to beta testers gradually over the next few weeks.
We still have some open spots, so if you would like to participate send an email as soon as possible to support@nullrunbox.com with the subject “Runbox 7 Webmail beta test”.
We are excited to announce the closed beta test phase of Runbox 7 Webmail!
This release is not merely an upgrade to our existing services, it’s a bold step into a new world of Webmail apps that will provide unprecedented speed and usability.
Runbox 7 aims to be the fastest webmail on the planet with:
The new webmail will be the cornerstone of Runbox 7, and is the first of several development stages that will culminate in a completely new user interface.
Please read on for details about Runbox 7 Webmail and how you can participate in the closed beta test.
Runbox 7 started with a crazy idea:
How can we create a webmail that’s not just faster, but responds instantly?
The solution we developed is a combination of database accelerated email storage, innovative message indexing, and cutting-edge web technology.
When you log into Runbox 7 Webmail, you enter a modern webmail environment built with Angular 5 and Material Design. Your email folders and messages will be shown instantly, giving you an immediate overview of your email.
The spacious layout, clean lines, and powerful engine lets you efficiently navigate the new features and get down to the business of effectively managing your email.
One of the core features of Runbox 7 Webmail is its search capabilities. We have built the search functionality in such a way that the browser doesn’t need to query the server at all.
Not only that, but this webmail will show you search results incrementally while you are typing in the Search field.
You have better things to do than waiting for search results, so we put a lot of effort into making the search function as fast as possible — and this is as fast as it’s possible to get.
Infinite listing: No more clicking back and forth to navigate your Inbox — just scroll down and the next messages will load automatically.
Threaded view: Want to see your messages in conversation view? Just tick the Threaded checkbox to the top right.
Unread messages: Only interested in the latest news? Tick the Unread checkbox.
Multi-select messages: Want to select many messages in a hurry? Just click the check box of a message, and drag up or down while holding the mouse button down to select several messages in a row.
Preview pane: Who has time to actually open a message? Just select one in the list and a preview will be shown in the bottom half of the message list pane. To see more, click the ^ arrow in the preview menu.
Hide folders: Want more space for your messages? Just click the icon to the left of the Search area to hide the folder pane.
Another key feature of Runbox 7 Webmail is the Draft Desk — a completely new way of managing drafts.
In our world of non-stop online communication, we often find ourselves multitasking and working on several threads in parallel. With our new Draft Desk you get a full overview of the messages you are currently working on, previewed side by side in an efficient interface.
Simply click on a draft preview to expand it, write down your thoughts, and send, save, or close the message to return to it later.
We believe that you shouldn’t have to switch between different apps or user interfaces just because you switch between a laptop, a tablet, or a smart phone.
Therefore we built Runbox 7 Webmail to be mobile-ready and responsive from the ground up. This means that it will automatically adapt to your device’s screen size and orientation while retaining the basic functionality you are used to from a regular browser.
To join the closed beta test of Runbox 7 Webmail, contact support@nullrunbox.com with the subject “Runbox 7 Webmail beta test”. If you are selected to participate, we will then be in touch with further details.
It’s been a few months now since we launched the new authentication service that made Runbox Two-Factor Authentication possible.
Behind the scenes the authentication service has been working to protect your account from unauthorised access. One of the ways it does this is by analysing the pattern of successful and failed logins for your account.
Using a set of rules it determines if a particular IP address should be allowed to access the service or whether it should be blocked from further attempts. It also determines which IP addresses should be treated with less caution as they are your legitimate IP address.
Obviously we can’t say too much about the rules used as this could compromise the effectiveness of this system, and we are always improving the rule set to take in to account new scenarios that we encounter
The design of the authentication service allows us to share with you the IPs that try to access your account, and whether that access was successful or not. This can help you in troubleshooting problems you may encounter when setting up devices with your Runbox account, but it can also alert you to attempts at unauthorised access.
You can find this information on the “Access Control” tab at Account > Account Security.
We have also implemented new features on the “Access Control” page that show you the IPs that are blocked for your account. You can then decide if they should be permanently blocked or removed from the blocked list.
In addition you can now also block IPs yourself or add allowed IPs that should always have access to your account when the correct username, password (and 2FA where applicable) credentials are supplied. This is done via the “Manage IPs” section.
A list of IP addresses you have allowed and denied yourself is visible at the bottom of the page in the Access Control List, and from there you can mange this IP addresses.
It’s also possible for Main account holders to set up rules for the Sub-account accounts they have control of.
We hope you find these new features useful, and if you need any help with them please see our help page about Access Control.
We are pleased to announce that Runbox now supports Bitcoin payments via the payment processor BitPay.
In order to pay with Bitcoin, you will need a Bitcoin wallet. If you don’t have one already, you can set one up with BitPay.
Once you have a Bitcoin wallet with some funds, you may proceed to the Runbox Payment screen to subscribe using Bitcoin. After selecting the desired products, select “Pay with Bitcoin” as the payment method.
Runbox recently launched Two-Factor Authentication (2FA). 2FA is a log in procedure where an additional piece of information is required in addition to your username and account password.
This additional factor is a code that can only be used once, or for a limited period of time.
Runbox 2FA currently supports Timed One-Time Passwords (TOTP) and One-Time Passwords (OTP) as additional factors. We are planning to expand this with Yubikey or U2F support.
Runbox is located in Norway, which has some of the strongest privacy regulations in the world.
By choosing Runbox as your email provider, your data will be protected by these regulations while ensuring your email is secure from unauthorized access.
Read on to find out how Runbox 2FA works and which options are available.
To use this option you will need a smartphone and some free software.
Timed one-time passwords works by giving you a login code which changes over time, in addition to your password.
To get started, download a TOTP app such as Authy, FreeOTP or Google Authenticator onto your mobile phone and follow their instructions.
Note: It is essential that your smartphone has the correct date/time set as this is used by the TOTP app to generate the correct codes that allow you to log in.
When you enable this option, the system will generate random passwords that you can use only once. Used passwords are discarded automatically and cannot be used again.
You can download the the list of passwords to a computer or mobile device, or you can print them out if necessary. However, you must keep the list secure as these passwords can be used to access your account along with your usual username and account password.
This option allows the server to trust your current web browser so that you don’t have to use a 2FA code. The option places a small piece of code in your browser (a cookie) that tells the server not to require the 2FA details and you can just log in with username and password.
You should only use this method of bypassing 2FA on a computer or device that you are confident nobody else can log in to. You can temporarily turn on/off individual browsers from the trusted list, or you can delete the browser entry entirely which will force that browser to require the 2FA details.
If for some reason you are unable to log in with 2FA after it has been enabled, this code can be used to disable 2FA.
The code can be used in conjunction with a secure question/answer for additional security.
You can now train your Runbox spam filter using IMAP. Simply use your email program/app to move messages to your Spam folder to report them as spam, and move them from Spam to any other folder to report them as not spam.
IMAP training works for both the Dspam and the Cloudmark filters, the latter of which is in an open beta test. To join the beta test, just go to Manager > Filter and turn it on.
We are excited to announce the launch of a new Account Security interface with Two-Factor Authentication (2FA) for Runbox.
This completes more than a year of development, and we are quite proud of the result. The new features will significantly improve the security of your Runbox account when you activate them.
The new Account Security interface includes 4 main features: Two-Factor Authentication, Manage Services, App Passwords, and Last Logins.
Used separately or in combination, these features add extra layers of security to your Runbox account.
Two-Factor Authentication (2FA) is a log in procedure where an additional piece of information is required in addition to your username and account password.
This additional factor is a code that can only be used once, or for a limited period of time.
Runbox 2FA currently supports Timed One-Time Passwords (TOTP) and One-Time Passwords (OTP) as additional factors. We are planning to expand this with Yubikey or U2F support.
The new Account Security interface lets you disable various services such as IMAP, POP, and SMTP. These are the services you use when using an email app/program to access your mail.
By disabling services you are not using, you prevent attempts at unauthorized access to your account via those services.
You can also set up unique passwords for each of your apps or devices, giving you complete control over the access to your account.
If you then happen to lose a device you can simply delete the corresponding app password, effectively disabling access from that device.
This section shows a list of the most recent login attempts to your account from each service such as web, IMAP, POP, and SMTP.
If you suspect that there have been unauthorized login attempts to your account, you can review this list and take appropriate action.
To get started, just go to the Account Security screen to set up 2FA and the other security features.
We encourage you to review our Account Security help page for details about the new functionality first. This will ensure that you understand how 2FA works and prevent you from getting locked out of your account.
We welcome any questions or feedback you might have, either as comments to this blog post or via our contact form or support system.
Today we have upgraded the email storage space for all Max accounts from 15 GB to 25 GB.
New Max subscriptions and upgrades from other price plans will also get 25GB email storage space.
If you currently have a Max subscription and have previously purchased email storage add-ons, you now have those add-ons on top of 25 GB. You might therefore want to review your email storage add-ons in case you need less than 25 GB.
We will continue to evaluate our price plans in order to stay competitive, and feedback and comments are welcome as always.
Yesterday we deployed our new web servers, which are powering the Runbox web app at https://runbox.com. There are a few changes and improvements that were deployed at the same time, and that we would like to tell you about.
Among other things you may have noticed that the login procedure has changed. This is related to the roll-out of our new Account Security features, which include Two-Factor Authentication. We will post more about this soon, but the important thing to note is that the new login regime is more secure than before. This also completes our transition to a new, global authentication system which we have described previously.
If you are experiencing problems logging in, please make sure that your browser has the latest version of the login screen. You can do this by pressing Ctrl + F5 on Windows and Cmd + R on macOS. If this doesn’t help, please try to clear your browser’s cache and restart it. If this doesn’t help or if you are unsure how to accomplish this, please contact Runbox Support.
There are a few other wrinkles on the new web servers that we are currently ironing out, and besides a more powerful and reliable webmail service we have also deployed a new spam filter.
The new spam filter is powered by Cloudmark, which is one of the strongest authorities on spam analysis in the world. You can try out the new spam filter by going to Manager > Filter and selecting “Cloudmark (beta)” under “Detect junk mail”. If you are already using Dspam (the trainable spam filter) you can select “Both” to activate Cloudmark and Dspam.
The Cloudmark spam filter will automatically catch more spam by comparing spam signatures (fingerprints) with the central Cloudmark database. If you click “Not spam” or “Report spam” to correct spam filter behavior in the webmail, a report will be sent encrypted to the central Cloudmark service. Select “Train using reduced email details” to only send a message signature instead of the full message when reporting misclassified messages.
And if you haven’t already done so, we recommend that you try out the Runbox Aero webmail theme, which you can find in Webmail > Preferences. This theme has a more modern design and includes larger and more legible fonts.
Finally, with the new web servers we have also established a streamlined deployment system that makes the path from development to production much more efficient. We won’t bore you with details, but we can say that you can expect more exciting features from Runbox going forward.
