Phishing messages

November 3, 2010 1 Comment

We’ve received reports about a phishing email impersonating Runbox Support and trying to trick people into logging into their account from a fake mockup of the Runbox login page. The purpose of this is to steal user logins in order to send Nigerian-type scammer mails from the hijacked accounts.

The fake sender address of the message is help.service@nullrunbox.com and the subject is You have 1 new Alert Message !. We have put in place a global filter to reject further messages of this sort, and are currently deleting all instances of it from the Runbox servers. If you still should have received the message, please just delete it.

The phishing site linked to in the message is now blocked in most browsers, but if you tried to log in from it earlier, please change your password immediately using the Account screen after logging in at www.runbox.com, and contact us afterwards.

As a general rule, always make sure you’re logging in at a official Runbox website (www.runbox.com). Please see the Phishing section of this article for more information.

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Upgraded Contacts interface

October 18, 2010 1 Comment

We’ve upgraded the Runbox Contacts section today, making it much easier to manage contacts:

  • Expandable contact group tree in the left-hand pane
  • Support for multiple groups per contact
  • Improved Add/Edit Contact window

We’re also planning to implement drag-and-drop functionality.

Any feedback welcome! 🙂

Also see discussions on the forum: http://www.emaildiscussions.com/showthread.php?p=511371

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Google chief fears for Generation Facebook

August 18, 2010 Leave a comment

In an independent.co.uk article, Google chief Eric Schmidt expresses concerns over the amount of personal data people publish online without considering the possible privacy implications.

Personal data will increasingly become a monetizing commodity among the social network and search engine services, while privacy and protection from data exploitation will diminish until its true value is appreciated.

While social network services bring functionality that allow people to connect in new and unexpected ways, email is inherently private and personal to the sender and recipient, as long as that privacy is enforced with a balanced policy.

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HTML signatures in Webmail

August 5, 2010 1 Comment

The signature field in Webmail:Preferences now supports rich text (HTML), and you can format your signatures using the buttons below the field.

Note that each folder can have its own set of preferences, so you can set one signature per folder. When writing a new message, the signature that was set for the corresponding folder profile will be inserted, and can be manually updated to that of another folder profile (by using the “Update sign.” button in Compose).

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Improved message selection

June 25, 2010 Leave a comment

In Webmail, you can now select multiple messages by using the Shift key while clicking the messages, instead of having to check each checkbox individually. You can click anywhere in the message list rows (except for the actual links) to select a message.

The messages can then be e.g. moved to a folder by dragging one of the subject strings to the desired folder.

This makes it a lot easier to move or delete many messages at a time!

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Major spam filter upgrade

June 24, 2010 Leave a comment

We have performed a major upgrade of the main Runbox spam filter (SpamAssassin) to the most recent version (3.3.1) and it’s running a fresh spam rule set that’s more aggressive towards spam.

We recommend that you check your spam folders for any misclassified messages during the next few days, and correct your trainable spam filter (if activated on the Filter page) using the “Not spam” link if necessary.

Furthermore, we have implemented a global filter that rejects messages that are virtually guaranteed to be spam (i.e. if the SpamAssassin score is 7 or more). This will significantly decrease the amount of spam that passes through to the user-level spam filters, and decrease the load on practically all levels of the system.

No email will be lost as a consequence of this change — in the very unlikely eventuality that a legitimate message is rejected, the sending server will be notified that the message was believed to be spam so that the sender can try again.

For more information about how Runbox fights spam, see our Anti-spam section.

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New payment system; important information about recurring billing

April 17, 2010 Leave a comment

Runbox has switched to a new and more secure payment system to comply with requirements recently introduced by the Payment Card Industry Data Security Standard (PCI DSS).

With the new system, our customers are transferred to a payment terminal provided by our payment processor BBS Nordic when using a credit card to pay for Runbox services. BBS Nordic operates the banks’ common payment infrastructure in Norway, and is an internationally recognized provider of secure electronic business. The new system therefore increases the security and reliability of credit card transactions when making Runbox purchases.

It is only the credit card terminal and transaction handling that has changed — payments are initiated as before, by selecting the desired products from the Payment Options screen, or from your Account screen.

As a consequence of this upgrade, existing subscriptions with recurring billing activated will unfortunately not automatically renew upon expiration.

If you have had recurring billing activated on your account, please re-activate it by making a manual renewal when the expiration date of your subscription approaches.

You will be notified by email when your subscription is about to expire, and you can always check the status of your subscription or add-on products by logging in to your account and clicking Account from the main menu.

Since the new payment system is hosted by our payment processor, credit card details can only be updated when making a purchase, and not from within Runbox. This regime increases the security level and ensures that your credit card data is kept safe.

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