Thank you for 2015 & status update

December 31, 2015 9 Comments

We’re about to start a new year and we’d like to take the opportunity to thank you for your business in 2015 and provide a quick status update.

We’ve spent much of the year steadily growing and improving our email services, mainly focusing on our new IMAP services and improving our server infrastructure.

Additionally, we have been developing 2FA support, working on a new spam filter, and implementing calendar services. These projects are now close to completion, and we expect them to be ready for beta testing early in the new year.

We have also had some other events worth mentioning, such as a new front page that sets Runbox apart from the crowd, a DDoS (Distributed Denial of Service) attack from a group that tried to extort USD 5000 from us but who later gave up and apologized, and being mentioned in The New York Times, Forbes, and The Washington Post as a service focusing on security and privacy.

Furthermore, we have improved our Terms of Service and Privacy Policy to better reflect how Runbox protects the privacy of our customers, and we have explained how our email services are powered by 100% certified renewable energy sources.

And, if you haven’t tried the Aero webmail theme yet, you are definitely missing out!

We plan to make next year even better than this one, so stay tuned…

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Scheduled maintenance Oct 12, 2015

October 8, 2015 1 Comment

On Monday, October 12 at 0600 CEST we will replace an email storage unit, and our email services will unfortunately not be accessible while we switch servers.

The downtime will start at approximately 0600 CEST (0400 GMT,  0000 EDT) and last for 30-45 minutes.

Runbox will accept incoming email to your account during the downtime, and those messages will be delivered when the operation is complete. It will however not be possible to send email.

We apologize for any inconvenience caused, and recommend that you check your email before or after the scheduled maintenance window.

To find the local time where you are for this maintenance, please see the time conversion at timeanddate.com

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Phishing message alert 2015.09.02

September 2, 2015 Leave a comment

If you receive messages with the subject “ATTN: RUNBOX ACCOUNT USER” that appears to have been sent from “RUNBOX HELPDESK“, please delete them.

We are deleting all the instances of these messages we can find on the Runbox servers, but we might miss some.

These messages are not sent from Runbox staff and are an attempt to trick Runbox customers into entering their login information at malicious websites.

For more information about phishing, please see the Phishing section of this article.

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Runbox is running faster

August 29, 2015 6 Comments

After doing some tuning to our central database yesterday we have been able to increase the speed of all our email services significantly.

This is especially noticeable when using the Webmail, but email clients using IMAP and POP should also be faster.

This was made possible because Runbox is a database accelerated email system, where all basic message data is stored in a central database. This means that our various services don’t have to open any actual files on the storage units to display folder contents. Only when a message is opened do the services access the message files themselves.

We’d be interested in hearing if Runbox is running faster for you. Meanwhile we’ll continue working to improve the performance of our services!

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Phishing message alert

June 20, 2015 Leave a comment

If you receive messages with the subject “Pending message” that appears to have been sent from “Runbox Admin” <cusdept@nullrunbox.com>

or

Subject “Account Update” that appears to come from “MEMBERSHIP SERVICE” <membership@nullrbox.com>, please delete them.

We are deleting all the instances of these messages we can find on the Runbox servers, but we might miss some.

These messages are not sent from Runbox staff and are an attempt to trick Runbox customers into entering their login information at malicious websites.

For more information about phishing, please see the Phishing section of this article.

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Phishing warning

January 26, 2015 Leave a comment

If you receive a message with the subject “Dear Runbox User” or “RUNBOX.COM” (or similar) which asks you for your Runbox username and password, or asks you to click on a suspicious link, then please delete the message. We are deleting all the instances of this message we can find in Runbox accounts, but we might miss some.

These messages are not sent from Runbox staff and is an attempt to trick Runbox customers into entering their login information at a malicious website.

When Runbox contacts you we will always address you by your name, and we will never ask you for your login details.

For more information about phishing, please see the Phishing section of this article.

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