If you receive a message with the subject “IP Change Alert.” that appears to have been sent from help@nullrunbox.com, please delete the message. We are deleting all the instances of this message we can find in Runbox accounts, but we might miss some.
The message is not sent from Runbox staff and is an attempt to trick Runbox customers into entering their login information at a malicious website.
For more information about phishing, please see the Phishing section of this article.
Recently the Norwegian Data Protection Authority concluded that usage of Google Analytics might be illegal in Norway.
As Runbox is based in and operates from Norway, a number of our users has expressed concerns regarding whether Runbox does use Google Analytics and how.
Runbox users do not need to worry. We have stopped using any type of Analytics and you can read about it here.
Runbox does indeed use Google Analytics on public pages, such as www.runbox.com to gain statistical information about where visitors come from, how much time they spend reading various public pages, e.g. about our pricing plans etc. However, Runbox does not use Google Analytics on logged-in pages.
Norway gives strong protection to personal data and Runbox has a strict privacy policy. Runbox does not allow third parties to access your information. Therefore, once a user reached the pages which require authentication, neither Google Analytics nor any other third party service is allowed to monitor their activity, as theoretically such third party could obtain information about user’s private information, such as their contacts and email contents. At Runbox we guard users’ privacy and such leak of information would be non-acceptable.
We are having problems with a central database server and all services are inaccessible while we work to resolve the problem.
We apologize for the inconvenience and will update as soon as we know more.
Follow us on Twitter for instant updates: https://twitter.com/Runbox
Update 23:02 CET:
The main database server is overloaded and we are working on several theories including hardware failures and NFS (network file system) problems.
We are working to regain some access via web meanwhile.
Update 23:09 CET:
We are restarting the main database server now and expect to be online in a few minutes.
Update 23:33 CET:
Update: 00:10 CET:
We are currently experiencing a distributed attack from a large number of IP addresses, which is intermittently denying service to our customers and users.
We appreciate your patience while we work to resolve this, and ask that you use https://beta.runbox.com meanwhile.
UPDATE: We have put in place counter-measures that seem to take care of this problem.
Our scheduled upgrade has been postponed to tomorrow (Thursday) morning at approximately 7:30 AM CET (5:30 AM GMT, 1:30 AM EST).
The process will take 30-60 minutes to complete, during which our services will be unavaileble.
We apologize for any inconvenience caused and thank you for your understanding.
We’re currently tweaking the Runbox spam filter configuration to catch more spam.
Specifically, we’ve fixed an error that caused messages with a valid DKIM (DomainKeys Identified Mail) header to pass straight through the spam filter. Since some spam unfortunately includes such a header we now scan messages regardless of their DKIM status.
We have also tweaked the spam score given to messages sent from dynamic IP addresses, which can also be an indication of spam (although most such messages are of course innocent).
We would be interested in your feedback regarding the spam situation in your own account and whether you see any improvements.
Thank you!
We will upgrade our application servers with more memory and our services will be unavailable while we replace the RAM.
The upgrade will be done Tuesday June 26 at approximately 7:30 AM CET (5:30 AM GMT, 1:30 AM EST) and it will take 30-60 minutes to complete.
We apologize for any inconvenience caused and thank you for your understanding.
There are font size increase/decrease buttons in the lower left corner of Webmail, and these also control the font size in the Compose window in Runbox 5 Basic mode.
Now we have fixed a bug so it also works in Runbox 5 Enhanced mode where the Compose screen opens in a new window.
It doesn’t yet work when writing HTML messages since the HTML editor (TinyMCE) is a separate program and isn’t entirely integrated with Runbox.
For more information about the different versions of Runbox, please see the Webmail Help page.
Recently we’ve been having some slowness and timeouts on IMAP connections, and we’ve been working to find the cause.
We have discovered that a misconfiguration has distributed load unevenly and we’re now working to distribute the connections better to improve performance.
Please let us know if you notice any difference in IMAP responsiveness in the coming hours and days.
Update: 01:30 – 2012/05/04 – Things seem much better now. Please let us know if you experience something else.
For those of our customers who pay for their Runbox subscriptions via bank wire transfer (SWIFT), please note that our bank account number has changed from 7023… to 1503…
To pay via bank wire transfer and to ensure that your payment is sent to Runbox Solutions AS, please select “Pay with other methods” after choosing which products to renew in the payment process. You will then be instructed to pay to the correct bank account number.
If you have any questions, please contact us via https://support.runbox.com.
