Happy New Year from Runbox

2020 was a very challenging year for many people around the world, and especially as a consequence of the ongoing global health situation. As we begin a new year we think about all those who have been impacted by the COVID-19 pandemic.

At the same time it is important that we don’t forget about other global challenges, and as Runbox celebrated 20 years in 2020 we naturally considered the current state of the environment compared to the year 2000.

Since the year Runbox was founded, global energy-related carbon dioxide emissions have increased over 40% from approximately 23 to 33 gigatons as illustrated by the figure below.

Source: IEEE Earthzine (https://earthzine.org/climate-indicators-in-the-covid-19-season/)

There was a significant increase in emissions over the past year, and despite the pandemic-related drop during 2020 world liquid fuels production and consumption is forecast to continue nearly unabated in 2021 and beyond.

Source: US EIA (https://www.eia.gov/outlooks/steo/)

It is clear that the global environmental crises in all likelihood remain the most essential and existential challenges facing mankind, and that 2020 only represents a temporary interruption.

Still, Runbox remains optimistic, and will in 2021 renew and reinforce our commitment to our Environmental Policy, our offer to provide free email services to environmental non-profit organizations, and a double negative carbon footprint through our support for World Land Trust.

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Runbox 7 updates December 2020: Improvements to Start Desk

  1. New feature (usage): Add usage stats for tracking the popularity of components/settings
  2. Bug fixes (app): Hide the overview button if no local index is available
  3. Bug fixes (mailviewer): Fix disappearing mail viewer menu
  4. New feature (webmail): Integrate startdesk as a webmail “folder”
  5. Bug fixes (recursive_dynamic_builder): Lint errors fix
  6. Bug fixes (startdesk): Remove timeperiod-specific wording
  7. Visual changes (start): Fix breakpoints for mobile
  8. Visual changes (start): Condense layout in heading area
  9. Visual changes (start): Move section title to the top bar for mobile
  10. Visual changes (start): Clean up and remove unused code
  11. Visual changes (start): Remove heading and adjust the space in top area
  12. Bug fixes (calendar): Ensure we show recurring events correctly color-tagged
  13. New feature (builder): Remove unused var
  14. New feature (builder): Runbox dynamic builder research
  15. New feature (startdesk): Implement folder selectors
  16. New feature (start): Add folder selector.
  17. Visual changes (startdesk): Make folder selector a little more bearable on mobile
  18. Bug fixes (start): Fix case sensitivity for address matching
  19. Visual changes (start): Improve responsivity for mobile screens
  20. Bug fixes (contacts): Only sync once during import of many contacts
  21. New feature (sentry): Include user data in error reports
  22. Bug fixes (account_security): Fix modal typo s/reasions/reasons/

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Runbox 7 updates September-November 2020: Account Security screen and other improvements

Brand-new Account Security screen, and numerous other improvements and bug fixes.

  1. Bug fixes (account security): Total number of cols is 6 and not 7
  2. New feature (account): Add a way to view sub-accounts associated with a product
  3. New feature (account security): Add missing main app password toggle
  4. Bug fixes (account security): List FTP last on services
  5. New feature (account security): Update last logins labels. show success/fail insteac of 1/0
  6. New feature (account security): Hide account security access control
  7. Bug fixes (account security: Suppress always block button
  8. Bug fixes (mailviewer): Show missing From content when not using local index
  9. Visual changes (payment): Remove 20th Anniversary special offer promotion.
  10. Bug fixes (account): Invert the condition checking for the limited time offer
  11. Bug fixes (account-timer): Make sure RunboxTimer is always properly initialized
  12. Bug fixes (webmail): Fix URL navigation
  13. Bug fixes (cart): Allow purchases (with warnings) even if unavailable products are in the cart
  14. New feature (mailviewer): Add select-all option for selecting messages
  15. Bug fixes (contacts, calendar): Warn user on incorrect import file types
  16. Bug fixes (mailviewer): Stop select-all-menu from jamming
  17. Bug fixes (cart): Fix an exception upon viewing an empty cart
  18. Bug fixes (cart): Fix a cart bug when two separate, identical products appear in it
  19. Bug fixes (calendar): Editing an item displays the correct times
  20. Visual changes (payment): Add 20th Anniversary special offer promotion.
  21. Bug fixes (account security): Don’t display bottom pane “invalid password” msg
  22. Bug fixes (start): Comment out panel mockups from the view
  23. Bug fixes (webmail): Select loaded row url correctly on refresh
  24. New feature (account security): Update account security menu link
  25. Bug fixes (account security): Use routerLink in the account security link
  26. Bug fixes (account): Don’t require Micro accounts to purchase addons for own domain usage

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The Norwegian COVID-19 contact tracing app is banned by the Data Protection Authority

GDPR in the Wake of COVID Spread: Privacy under Pressure – Part 2

Our previous blog post in this series concerned mobile phone applications under development, or already developed, in various countries for tracing the spread of COVID-19 infections. In particular the blog described the situation in Norway, and we expressed our concerns, but also our trust, in the fact that The Norwegian Data Protection Authority (‘Datatilsynet’) would be on the spot to safeguard privacy – as regulated by strict Norwegian privacy regulations.

The Norwegian Data Protection Authority — more than a watchdog

Temporary suspension of the Norwegian Covid-19 contact tracing app
The Norwegian Smittestopp app

We were right, and we are proud of the intervention by the Norwegian Data Protection Authority (NDPA), which in June banned the Norwegian COVID-19 tracker app Smittestopp. The ban illustrates NDPA’s independency, and that NDPA has legal power to enforce privacy protection when public (and private) organizations violate the law.

This power is anchored in the Personal Data Act (personopplysningsloven), the Norwegian implementation of GDPR, and the Personal Data Regulations (personopplysningsforskriften).

After evaluating the app Smittestopp as it was implemented in April this year, NDPA concluded that the app violated the privacy legislation in mainly two respects:

  1. The app was not a proportionate intervention of the user’s fundamental right to data protection.
  2. The app was in conflict with the principle of data minimization.

On June 12, The NDPA notified The Norwegian Institute of Public Health (NIPH) that the app would be banned, which was confirmed on July 6. Consequently, NIPH immediately stopped collecting data from the around 600,000 active users of the app, and deleted all stored data on their Azure server.

What the requirement for proportional intervention means

The breach of the requirement for proportional intervention concerned the expected low value of the app regarding infection tracking, due to the relatively small number of the population in the testing areas actually using the app (only 16%).

The reason for the breach of the principle of data minimization was that the app was designed to cover three different purposes:

  1. Movement tracing of individuals (for research purposes).
  2. Spread of the infection among the population.
  3. The effectiveness of infection control measures.

The NDPA was also critical to the app because it was not possible for the users to choose for which of the three purposes their data would be used.

A new app is already being planned

The government has decided to terminate further development of Smittestopp, and will instead focus on the development of a new app. After seeking advice from NIPH, the government has decided to base a new app on the Google Apple Exposure Notification (GAEN) System, or ENS, which they call “the international framework from Google and Apple” because many countries (for instance Denmark, Finland, Germany, Great Britain) are going “the GAEN way”.

Important arguments for the government’s decision are that GAEN supports digital infection tracking only (Bluetooth-based), involves no central data storage, and includes the possibility to exchange experiences and handle users’ border crossings. In the meantime the EU has implemented a recommendation for decentralized Corona tracking applications, putting GAEN “squarely in the frame“.

NIPH was given the task to specify a request for proposal in an open competition for the development assignment of the new app, and now (October 20) the Danish Netcompany is hired to do the development. Netcompany has a similar contract with the Danish health authorities, and was the only bidder (!). The new app expected to be implemented this year (2020).

The privacy debate continues

Three main issues are still being debated, and the first is technical: Is Bluetooth reliable enough? Experiences show that false positives, but also false negatives, do occur when Bluetooth is being used.

The second issue is of course privacy. Even if personal data is stored locally on the phone, notifications between phones have to be relayed through a network – so what about hacking? In addition, Trinity College in Dublin has uncovered that on Android phones, GAEN will not work unless it is sending owner and location information back to Google.

This leads to the third issue: Is it sensible to let the tech giants control a solution that involves processing very personal information? “Do Google or Apple get to tell a democratically elected government or its public health institutions what they may or may not have on an app?”

The Norwegian Data Protection Authority published a report on digital solutions for COVID-19 (‘Coronavirus’) infection tracking on September 11 this year. The report was developed by Simula Research Laboratory, who did not bid on the contract for the new GAEN-based application (arguing that they are a research institution and not a software development company).

The report “… focuses on efficiency, data privacy, technology-related risks, and effectiveness for government use. In terms of privacy and data protection, the report notes that if location data is still stored by Google, the COVID-19 app Smittestopp would be less privacy intrusive than the GAEN one.”

Conclusion

We will conclude with a quote (in our translation): “There is no perfect solution for digital infection tracking. Effective infection control and privacy stand in opposition to each other.”

For us at Runbox, privacy is priceless, and we are still wondering if the pros outweigh the cons.

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Runbox doubles the storage capacity on all account plans

It’s our 20th birthday, and we’re giving YOU a present!

Our goal has always been to provide professional email services with massive storage space that is also affordable and flexible.

When Runbox was officially launched on October 12, 2000, Hotmail was the market leader with 2 MB storage space.

Runbox then decided to launch an email service with a whopping (at the time) 100 MB free storage — and received more attention (and signups) than we could have anticipated.

It’s now 2020 and we are doing it again, by multiplying the storage space on all our subscription plans by 2!

Our plans will now include storage space as follows:

Email StorageFile Storage
Runbox Micro2 GB200 MB
Runbox Mini10 GB1 GB
Runbox Medium25 GB2 GB
Runbox Max50 GB5 GB

These quotas will take effect for your account upon your next Runbox subscription purchase or renewal. So don’t forget to take advantage of the double subscription time on all product purchases through October!

Proceed to our Product page right away to automatically upgrade your account.

And we hope you will enjoy Runbox at least twice as much going forward. 😀

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Runbox Celebrates 20 Years with 2 Years for the price of 1 through October 2020

On October 12, 2000 the Runbox email service was officially launched, on an Internet that was quite different from what we are used to today.

Initially, Runbox was a basic email forwarding service with a permanent @runbox.com email address. The original idea was to eliminate the need for email users to inform their contacts about a new email address when they changed schools or work places.

We soon expanded the Runbox service with a custom made Webmail interface, and offered a whopping 100 MB storage space. This was substantial compared to the 2 MB offered by Hotmail, who was the market leader at the time.

At that time Runbox was a free service, and the offering brought international attention and a large number of users. We then expanded with POP, SMTP, and IMAP access, email retrieval and filtering management, file storage, and support for email domains and domain hosting.

In 2012 we were once again at the forefront by strengthening the security and privacy aspects of our services following the surveillance revelations especially in the US.

Since those early years we have founded a new employee-owned company, continued hardening the security and privacy of our services, and built new partnerships and new server infrastructures, while broadening the foundation of our operations to embrace strong environmental and ethical principles, a diverse and dedicated team, a global customer base, and an inclusive virtual organization.

Now we are hard at work making Runbox 7 the fastest webmail app on the planet. In a world that is experiencing several global crises simultaneously we are increasingly focusing on features that facilitate global interconnectedness, telecommuting, and remote work by making our service more people and activity centric.

In an uncertain future one thing is for sure: Runbox will reinforce our mission to help people communicate better, more efficiently, and in a more organized way.

To demonstrate this we celebrate our 20th anniversary by doubling the subscription time on all Runbox products and renewals free of charge through October.

This means that when you purchase a subscription or add-on you get 2 years for the price of 1 year!

Proceed to our Product page right away to take advantage of this offer.

Thank you to all the customers who have supported us through the years — here’s to the next 20!

Note:

  • The additional subscription time will be applied automatically upon subscribing.
  • All initial subscriptions come with a full 60-day money back guarantee.
  • Hosted domains and other third party purchases are exempt.

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Runbox 7 updates August-September 2020: Webmail improvements

Webmail improvements including Saved Searches, which lets you instantly bring up results of previously saved search terms.

  1. New feature (identities): Order From entries by priority
  2. New feature (dkim): Add a note about selector2 and when it will become active
  3. New feature (account security): Improve password validation and error messages on Account Security to avoid confusion
  4. New feature (dialog): Allow submitting dialogs with Enter/Return key
  5. Bugfix (canvastable): Make sort icons show actual sorting direction
  6. New feature (webmail): add a way to save and reuse searches
  7. Visual fix (app): Remove obsolete instances of mat-icons
  8. Bugfix (startdesk): Fix linter and policy errors
  9. Bugfix (folders): Improve folder count reliability in some edge cases

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Runbox 7 updates August 2020: Performance and Contacts improvements

Improved and more consistent performance, a new menu for marking messages read and flagged, improved Contacts layout, and many other fixes and improvements.

  1. Bugfix (webmail): Update local (non-index) folder counts on refresh
  2. New feature (login): Set inputmode to show email and numeric keyboards on mobile as appropriate
  3. New feature (webmail): Always show popular recipients component if enabled, even with no local index
  4. Bugfix (account): Redirect domain renewals to domain registration app
  5. Bugfix (webmail): Ensure folder counts are updated after read/unread
  6. New feature (webmail): Change icons and tooltips when a message is deleted from trash
  7. New feature (compose): Add debug logs for measuring impact of recipient loading
  8. New feature (folder): Speed up folder size calculations
  9. New feature (webmail): Separate read/unread, flag/unflag in multi-menu
  10. Bugfix (menu): Hide account security until its backend issues are resolved
  11. Bugfix (mailviewer): Load mailpane status (vert/horiz) on page load
  12. Bugfix (compose): Set focus in textarea for replies
  13. Bugfix (contacts-app): Correct filtering options background color
  14. Bugfix (contacts-app): Fix positioning of email contact icon
  15. Bugfix (contacts-app): Make middle column width adjust to its content

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Runbox 7 updates July 2020: Contacts improvements

A brand new Contacts interface, one-click view all email by recipient, contact avatar support, and many other improvements and bug fixes.

  1. New feature (app): Implement indicators for multipart background activities
  2. New feature (contacts): Add background activity indicator
  3. Bugfix (mailviewer): React to avatar settings as soon as they change
  4. New feature (contacts): Add a tooltip to picture upload button if gravatars are disabled
  5. Bugfix (contacts): Hide pictures in contact details if they’re disabled
  6. Bugfix (identitys): make main identity email field read only
  7. New feature (contacts): Add avatar settings to Contacts settings
  8. Visual fix (compose): Show suggested recipients with light gray background. (#693)
  9. Bugfix (webmail): Redraw folders properly after new item completed.
  10. Bugfix (contacts): Scroll details to top when new contact is selected
  11. New feature (contacts): Add settings to adjust avatar use in the app
  12. New feature (mailviewer): Use pictures from contacts when available
  13. New feature (contacts): Allow uploading/deleting contact pictures
  14. New feature (contacts): Show pictures/gravatars on contact details page
  15. New feature (mailviewer): Show gravatars when available
  16. Visual fix (webmail): Add a tooltip for webmail settings button
  17. Bugfix (webmail): Make sure we can still use saved searches when no folder is selected
  18. Bugfix (contacts): Make contacts draggable again
  19. Bugfix (webmail): Fix switching folders not working in some cases
  20. New feature (contacts): Add hints to columns indicating what they’re for when they’re empty
  21. Visual fix (contacts): Minor layout fixes to contactlist
  22. Visual fix (contacts): Make the 3-column layout more rigid
  23. Bugfix (contacts): Fix a template crash when deleted contacts exist as group members
  24. Visual fix (calendar-app): Side-nav menu styles fix
  25. Visual fix (contacts-app): Side-nav menu styles fix
  26. Bugfix (contacts): Make contactlist scroll independently of contact details
  27. New feature (webmail): Show folder count for drafts
  28. New feature (webmail): Add webmail settings, allowing the disabling of popular recipients
  29. Visual fix (webmail): Move message action menu to middle column
  30. Visual fix (compose): Differentiate “Recently used” from recipients
  31. Visual fix (compose): Differentiate “Recently used” from recipients
  32. Bugfix (compose): From-specific reply-to addresses saved/stored if setup
  33. New feature (contacts): Add a way to edit group members from the group page in mobile view

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Runbox 7 updates June-July 2020: Webmail and Compose improvements

New features such as listing messages by recipient, recently used recipients on Compose, and several other improvements.

  1. New feature (compose): Compose now accepts pasting email lists recipients
  2. Bug fixes (common): Fix edge-case email address (list) parsing
  3. Bug fixes (compose): Different positions for action buttons for mobile and desktop
  4. Bug fixes (compose): Push draft action buttons further apart
  5. Bug fixes (webmail): Only recount folder unread counts after content change
  6. New feature (webmail): Reset search when switching folders
  7. Bug fixes (compose): Make layout more responsive
  8. New feature (webmail): Add a list of popular email recipients to the sidebar
  9. Bug fixes (compose): Update recipient suggests whenever searchindex is updated
  10. New feature (multiple_msg_unread): Replace endpoint that marks multiple messages as unread/unflag
  11. Bug fixes (compose): Update angular deprecated recommendations
  12. Bug fixes (mark_multiple_msgs): Update before the request is completed
  13. Bug fixes (mark_multiple_messages): Try to use messageFlagChangeSubject.next to fix e2e errors
  14. Bug fixes (compose): Make sure suggested contacts are shown with their names
  15. Bug fixes (compose): Make sure we can still drag and drop suggestions to CC/BCC and have them show up
  16. Bug fixes (compose): Reload CC and BCC contents properly
  17. New feature (compose): Allow drag-and-drop for suggested contacts
  18. New feature (compose): Keep feeding the suggestion list after some contacts are selected
  19. Bug fixes (webmail): Make switching to the current folder a no-op
  20. Bug fixes (compose): Show only one suggestions bar per compose window
  21. Bug fixes (compose): Make sure profiles are loaded correctly regardless of races
  22. Bug fixes (compose): Cope with reply-to field in new TO format
  23. Bug fixes (compose): Ensure we cope with CC/BCC emails containing a comma
  24. Bug fixes (compose): Re-add code lost in cherry picking/merging
  25. Bug fixes (compose): Cope with replying to emails where From name contains a comma

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